Network Initiatives Business Relationship Manager

2 months ago

Philadelphia, Pennsylvania, United States JPMorganChase Full time

Job Description
Do you have a passion for business relationship development? Do you enjoy partnering with internal and external partners to drive a better customer experience? Are you #customerobsessed? If so, the Network Initiatives Business team may be the perfect fit
As a Network Initiatives Business Relationship Manager - VP within the Networks Initiative and Advocacy Solutions Group, you will support the development of strategic Network Initiatives with a focus on promoting value for the Chase Consumer & Community Banking (CCB) group. This position offers the opportunity to manage CCB Network Initiatives Book of Work through complex and highly visible projects, build strong relationships with business and technical stakeholders, and manage external partner relationships with key network partners. You will be able to utilize your comprehensive relationship management skill set to deliver strategic initiatives within a cross line of business and a matrix organization.
Job responsibilities

  • Manage CCB Network Initiatives Book of Work through complex and highly visible projects that can vary in length from 6 month to 6 months from research through implementation
  • Utilize comprehensive project management skill set to deliver strategic initiatives within cross line of business and a matrix organization
  • Manage external partner relationships with key network partners
  • Build strong relationships and work with business and technical stakeholders, CCB Strategy, Payment Network Office, Product Owners/Area Product Owners, and Agile Technology Teams, to support Chase's network initiatives

Required qualifications, capabilities, and skills

  • Bachelor's Degree required
  • 5+ years of experience leading the delivery of large and complex tech and digital projects
  • Extensive experience that demonstrates use of all project management responsibilities such as creating agendas, taking and distributing meeting minutes, creating project plans, maintaining RAID logs, etc.
  • Knowledge of Credit Card's issuing network systems such as authorizations and settlement processes
  • Excellent written/verbal communication and presentation skills - the ability to convey complex information simply and clearly to senior business leaders
  • Exceptional PowerPoint and Excel skills, including storytelling in PowerPoint

Preferred qualifications, capabilities, and skills

  • Work in a fast-paced, dynamic, matrixed environment requiring flexibility and the ability to manage multiple, high priority projects concurrently
  • Communicate effectively and confidently (both verbal and written) and be able to influence decisions
  • Work independently, drive project deliverables, ability to build relationships across all levels, and influence key stakeholders
  • Be results-oriented, intellectually curious with attention to detail and bias towards action
  • Be able to interview subject matter experts, compile large amounts of information, and communicate research to senior leadership in multiple formats
  • Credit Card and a Consulting background preferred

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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