Sales Enablement Specialist

3 weeks ago

Omaha, Nebraska, United States Sojern Full time

Position summary:

As a Sales Enablement Specialist at Sojern, you'll play a vital role in boosting our sales and customer support teams' efficiency and productivity. This involves managing and optimizing team knowledge and knowledge management systems. Your expertise will be instrumental in identifying content needs, developing cohesive enablement programs, and creating effective training programs for both internal and external audiences. This position is key to accelerating product adoption, fostering long-lasting relationships with customers, and contributing to Sojern's mission to revolutionize the travel industry through innovative guest experience and digital marketing solutions.

What you will do:

  • Knowledge Management: Develop and maintain robust knowledge management systems, ensuring easy access to up-to-date information for sales and customer support teams.
  • Training Design and Delivery: Create and implement comprehensive training programs for sales and customer success teams, including onboarding, product knowledge, and continuous learning initiatives.
  • Content Strategy: Collaborate with Product Marketing to develop and refine training materials and sales enablement content that align with overall marketing and product strategies.
  • Cross-Functional Collaboration: Partner closely with sales, marketing, product, and customer success teams to identify knowledge gaps and create targeted enablement solutions.
  • Performance Metrics and ROI: Establish and track key performance indicators to measure the effectiveness of enablement programs and demonstrate ROI to stakeholders.
  • Sales Tools and Technology: Manage and optimize sales enablement tools and technologies, such as LMS platforms and content management systems.
  • Global Support: Collaborate with global teams to support localization of enablement content and address market-specific needs.
  • Continuous Improvement: Regularly assess and refine enablement programs based on feedback, performance metrics, and evolving business needs.

What you bring to the table:

  • Bachelor's degree in Business, Marketing, Education, Communications, or a related field
  • 2+ years of experience in sales enablement, knowledge management, or a related field
  • Proven track record in designing and delivering effective training programs
  • Strong project management skills with the ability to handle multiple projects simultaneously
  • Excellent written and verbal communication skills, including public speaking abilities
  • Proficiency in G-suite (Google Docs, Sheets, Slides, Sites, etc.)
  • Experience with LMS platforms and e-learning tools (Showpad experience a plus)
  • Demonstrated ability to work collaboratively in a fast-paced, cross-functional environment
  • Strong analytical skills with the ability to create and measure content utilization metrics
  • Preferred Qualifications: Experience in Ad-Tech, SaaS, or travel industries, familiarity with Salesforce CRM, knowledge of various training methods, including virtual training, e-learning, and hands-on workshops

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

  • Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
  • Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
  • Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
  • Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
  • Growth: Learning & development stipend, mentorship program, career development programs, leadership training
  • Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews #LI-LC1 #LI-Remote

Hiring Locations:

US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

CA residents: For information on the personal information that Sojern collects when you apply for this job, and how that information is handled, please see the Sojern Privacy Policy.

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