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Sales Floor Specialist

2 months ago

Omaha, Nebraska, United States Sol's Jewelry & Loan Full time
Job Overview

Attractive Compensation

Comprehensive Benefits Package

Health, Dental, Vision Coverage

Employment Type: Full-Time

Why Join Us?

"Dynamic workplace where every day presents new challenges"

Sol's Jewelry and Loan is seeking a motivated Sales Floor Specialist to manage all sales-related responsibilities.

This role involves:

  • Collaborating with team members to achieve departmental and store goals while ensuring exceptional customer satisfaction through outstanding sales service.
  • Demonstrating enthusiasm for learning and becoming proficient in item evaluation.

Key Responsibilities:

  • Welcome customers and enhance their shopping experience by addressing inquiries and delivering superior customer service.
  • Proactively engage with customers in-store.
  • Work closely with clients to understand their needs, provide support, and establish a trusting relationship that encourages repeat business.
  • Maintain in-depth knowledge of Sol's products to provide information, showcase features, answer questions, and recommend suitable solutions.
  • Continuously develop expertise in product offerings and appropriate pricing for items coming in on loan and going out for sale.
  • Cross-sell various products.
  • Collaborate with colleagues to ensure exceptional customer service.
  • Address customer complaints and ensure maximum satisfaction.
  • Process merchandise returns.
  • Operate cash registers, handle credit card transactions, and manage financial exchanges.
  • Assist in achieving the store's sales targets on a monthly, quarterly, and yearly basis.
  • Propose strategies to enhance sales (e.g., planning marketing initiatives, adjusting store layout).
  • Receive and unpack merchandise, marking it for identification.
  • Keep the sales floor well-stocked and arrange displays to engage customers.
  • Adhere to inventory control protocols.
  • Maintain cleanliness and organization in the store area.
  • Answer phone calls in a timely and professional manner.
  • Comply with all safety policies and practices of Sol's Jewelry and Loan.
  • Perform additional tasks as assigned.

Qualifications:

  • Prior experience in sales, customer service, or related fields.
  • Ability to excel in a fast-paced environment.
  • Strong rapport-building skills with customers.
  • Excellent verbal and written communication abilities.
  • Effective negotiation skills.

Requirements:

  • High school diploma; an Associate degree in Business, Marketing, or a related field is advantageous.
  • Basic understanding of sales principles and customer service practices.
  • Preferred experience as a Retail Sales Associate, Sales Representative, or similar role.
  • Comfortable greeting customers and engaging in conversation.

Working Conditions:

  • Sales floor or warehouse setting.
  • Ability to stand for extended periods.
  • Capability to navigate stairs and work in confined spaces.
  • Occasional outdoor work in varying weather conditions.
  • Occasional proximity to moving mechanical parts and equipment.
  • Ability to lift and/or move up to 50 lbs.
  • Availability for flexible shifts, including weekends, holidays, or evenings as required.

Benefits:

  • Paid vacation time.
  • Simple IRA plan.
  • Holiday pay.
  • Short-term disability coverage.
  • Accident and hospitalization insurance.
  • Employee discounts.