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Operations Supervisor
1 month ago
Our client is a rapidly growing PE backed DC/Colo provider who are currently expanding their Data Centre footprint across the States.
The Operations Supervisor will oversee the operations of their Colocation Data Center business, including all related infrastructure. This role involves close collaboration with the Property Management and Data Center Operations teams to establish efficiencies and best practices enterprise-wide, with growth potential over time.
Responsibilities
Staffing
- Train and manage MMR technical support personnel
- Manage team availability and task delegation
Provisioning
- Manage rack conditions and cable management
- Track and inventory cross connects
- Design and manage riser infrastructure
Customer Service
- Implement ticketing/work order systems
- Supervise installation contractors and ensure quality
- Ensure customer satisfaction and response times
Capacity Management
- Maintain physical asset inventory
- Track power allocation and utilization
- Maintain visual inventory of data center space
Equipment Maintenance
- Select vendors and negotiate maintenance contracts
- Maintain equipment schedules and logs
- Monitor equipment status and respond to alarms
Security
- Implement security protocols and procedures
- Oversee access card and security camera systems
- Manage customer access lists and cabinet access codes
Standards
- Achieve and maintain SSAE 16 and SOC certification
- Manage compliance for certification programs
Budgeting / Accounting
- Assist with annual operating and capital budgets
Capital Projects
- Assist with planning and implementation of new data center spaces and major infrastructure additions
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