Housekeeping Operations Supervisor

2 weeks ago

Philadelphia, Pennsylvania, United States Great Wolf Lodge Full time

Compensation:
$0 per year-$0 per yearAt Great Wolf Lodge, the Housekeeping Operations Supervisor plays a pivotal role in ensuring that families enjoy a delightful experience by maintaining high standards of cleanliness and operational efficiency within the Housekeeping department. This managerial position involves inspecting facilities, recommending enhancements when necessary, establishing workflows, standard procedures, and quality control measures. The Supervisor oversees all housekeeping activities and team members to guarantee a seamless stay for guests.

Career Advancement Opportunities:

Professional Growth :
A fantastic environment to initiate or elevate your career with cross-training, scholarship opportunities, and talent development initiatives at every level.

Exclusive Benefits :
Enjoy unique perks for yourself, your family, and friends – including discounted vacations and employee referral bonuses.

  • On-the-Job Learning : Access Great Wolf University for practical training, functional, and leadership development.

Focus on Well-Being :
We provide flexible scheduling, access to a comprehensive wellness program and technology, along with support through our Employee Assistance Program and Employee Relief Fund.

Embrace Diversity :
Become part of a team that celebrates diversity and inclusion through initiatives that ensure everyone feels valued and recognized.

Benefits Overview:

  • Medical, Dental, and Vision coverage
  • Health savings account
  • Telehealth services
  • Life insurance
  • 401K with employer contribution
  • Paid time off
  • Paid parental leave
Essential Duties & Responsibilities:
  • Guide and mentor housekeeping personnel daily to meet or exceed cleanliness standards and operational efficiencies.
  • Implement and oversee inventory management processes with the support of Housekeeping Supervisors.
  • Facilitate, review, and ensure the proper execution of the work order process.
  • Assist the Director in evaluating and planning actions related to guest feedback and satisfaction scores.
  • Execute the Director's financial strategy to manage budgets and labor, along with operating expense forecasts.
  • Lead and mentor direct reports and Housekeeping staff, including:
    Housekeeping Supervisors and all team members to maintain appropriate staffing and budget levels.
  • Train new team members and ensure ongoing training and development for current staff.
  • Manage and drive the training and development of supervisors.
  • Communicate regularly with Housekeeping staff, setting expectations aligned with Great Wolf values, and provide feedback through inspections and daily meetings.
  • Ensure compliance and timely completion of performance appraisals; identify key talent and plan for their development.
  • Model and uphold the guest service standards of excellence.
  • Ensure guest requests are addressed professionally and promptly.
  • Continuously enhance the focus on guest service within the Housekeeping department.
  • Actively participate in the Manager On Duty Program.
  • Address and resolve guest concerns as necessary to ensure satisfaction.
  • Ensure adherence to daily, weekly, monthly, and annual safety and compliance standards.
  • Collaborate with the Director of Engineering to ensure housekeeping areas meet safety standards.
  • Conduct and monitor Hazard Communications Programs biannually.
  • Investigate, report, and document any inappropriate behavior by staff, guests, or suspicious individuals.
Required Qualifications & Skills:
  • High School diploma or equivalent experience.
  • Minimum of 3 years in the Hospitality industry, with at least 2 years in a supervisory role.
  • Proven knowledge and experience in labor management scheduling.
  • Demonstrated ability to lead diverse teams effectively.
  • Strong analytical, planning, and change management skills.
  • Proficient management skills including conflict resolution, coaching, development, and team building.
  • Ability to effectively resolve conflicts.
  • Willingness to work a flexible schedule including nights, weekends, and holidays as required.
Desired Qualifications & Traits:
  • Experience in Housekeeping, preferably in a resort or large hotel setting.
  • Bachelor's degree.
  • Charismatic leader who adapts leadership style to motivate team members and overcome challenges.
  • Inspires and motivates team members to collaborate and achieve success beyond expectations.
  • Thorough approach to every task, committed to comprehensive analysis, planning, and implementation.
Physical Requirements:
  • Ability to lift up to 30 lbs.
  • Ability to stand or walk for extended periods.
  • Ability to bend, stretch, and twist.
  • Capable of tolerating exposure to cleaning chemicals.

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