Team Operations Supervisor

2 weeks ago


Philadelphia, Pennsylvania, United States Essen Bakery Full time

Position Overview

The role of the Shift Supervisor is crucial to the success of Essen Bakery. This position aids in managing daily operations during assigned shifts while guiding the team and handling administrative responsibilities. The Shift Supervisor ensures that staff members deliver an exceptional experience to our esteemed customers.

Key Responsibilities

  • Exemplifies integrity and knowledge that align with the culture and values of Essen Bakery, maintaining composure during busy periods to uphold operational standards.
  • Proactively assesses customer and store needs, communicating essential information to the team to foster a welcoming atmosphere.
  • Organizes staff schedules based on anticipated business levels, ensuring adequate coverage and adherence to labor cost targets.
  • Facilitates the hiring and training of new team members, providing constructive feedback and support to enhance performance.
  • Monitors team morale and performance, addressing any concerns with the assistant manager or ownership.
  • Encourages a culture of learning by offering clear and respectful coaching to staff members during shifts.
  • Delivers outstanding customer service by engaging with customers and addressing their needs effectively.
  • Builds strong relationships with team members by understanding their motivations and addressing their concerns.
  • Directs staff to various workstations to optimize service speed and efficiency.
  • Ensures that cleanliness and service standards are consistently met by all team members.
  • Oversees store operations during shifts, managing all opening and closing tasks assigned to staff.
  • Adheres to operational policies regarding cash handling and safety, ensuring a secure environment for all employees.
  • Conducts bank runs as necessary to maintain appropriate cash levels.
  • Opens and closes the café as required.
  • Follows all policies related to waste management and employee purchases, ensuring compliance among staff.
  • Maintains regular attendance and punctuality.
  • Prepares quality beverages consistently by following established recipes and presentation standards, adhering to health and safety guidelines.
  • Recognizes and celebrates individual and team achievements using available organizational tools.
  • Utilizes operational tools effectively to ensure excellence during shifts.
  • Participates in scheduled team and management meetings, contributing suggestions for improvement.
  • Provides support to colleagues as needed to ensure a positive customer experience and smooth operations.

Qualifications

  • Experience in customer service with a positive attitude.
  • A minimum of three years in a customer service role within a fast-paced restaurant, coffee shop, or bakery environment.
  • Strong time management and organizational skills.
  • Proficiency in Google Workspace, Word, Excel, and Canva; experience in document creation and marketing materials is a plus.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership abilities with a focus on team motivation.
  • Willingness to work weekends, holidays, and early morning shifts.

Compensation

  • Hourly wage of $18-$20 plus tips.
  • Comprehensive primary healthcare benefits.
  • Paid Time Off accrued at 3 hours per payroll, redeemable after 28 weeks.
  • Potential for bonuses.

For more information about Essen Bakery, please visit our website.


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