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Event Operations Supervisor

2 months ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Institution Overview

Inside Higher Ed is a prominent platform dedicated to higher education news and resources, recognized for its commitment to providing insightful analysis and coverage of academic developments. The organization plays a vital role in shaping discussions around educational policies and practices.

Position Overview
- Title: Event Operations Supervisor

Job Summary

Inside Higher Ed is seeking a part-time Event Operations Supervisor with exceptional customer service expertise to enhance the Guest Services team. This position is essential for ensuring a secure and enjoyable experience for audiences, patrons, artists, and clients during various events. Working closely with the Event Lead, the Event Operations Supervisor will manage guest services activities on an event-by-event basis.

Key responsibilities encompass overseeing the Usher staff, addressing accessibility requirements, coordinating with backstage personnel for event necessities, and maintaining effective communication with all teams involved in the event.

Strong communication and customer service skills are critical for success in this role.

Primary Responsibilities
  • Lead Guest Services personnel and conduct pre-event briefings to relay event-specific information
  • Assist in resolving guest seating challenges in collaboration with the Box Office
  • Address guests' accessibility needs as they arise
  • Coordinate with backstage/stage management for event production requirements versus patrons' needs
  • Communicate with artists' or clients' staff regarding merchandise sales and manage financial reconciliation
  • Monitor audience behavior during events and effectively manage any issues or emergencies
  • Collaborate with production and facilities teams to resolve venue-related concerns
  • Ensure the venue is clean and well-stocked before, during, and after performances
  • Accurately record performance timings and attendance
  • Adhere to organizational health protocols for Guest Services
  • Perform additional duties as assigned by supervisors
Qualifications

Applicants should possess a minimum of two years of supervisory experience or equivalent training. Strong customer service skills, the ability to solve problems under pressure, and clear communication abilities are essential. Previous experience in a dynamic theatrical environment is preferred.

Work Environment

The Event Operations Supervisor will work in indoor environments with varying lighting and noise levels. Agility is required to navigate different areas of the venue swiftly. The role may involve off-site shifts and simultaneous event oversight. Flexibility to work diverse schedules is necessary.

We encourage applicants from diverse backgrounds, including students, artists, working professionals, and career changers, to apply to promote diversity within Guest Services.

Compensation
Hourly Rate: $7.25 - $18.75
Commitment to Diversity

Inside Higher Ed is dedicated to fostering an inclusive environment and upholds a strict policy against discrimination based on various factors.

Background Check
Applicants may be subject to a background check following a conditional job offer to meet position requirements.