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Cafe Operations Supervisor

2 months ago

Philadelphia, Pennsylvania, United States Essen Bakery Full time
POSITION SUMMARY

This role plays a crucial part in the success of Essen Bakery by supporting management in executing daily operations during scheduled shifts while guiding the team and performing designated administrative responsibilities. The Cafe Operations Supervisor is responsible for deploying staff and assigning tasks to ensure that team members create and uphold a welcoming atmosphere for our esteemed customers. This position requires a thorough understanding of all new offerings, promotions, special events, and product updates, and the supervisor must effectively communicate these details to the team at the start and/or conclusion of each shift. As a primary representative of customer service, the Cafe Operations Supervisor addresses any customer inquiries or issues that cannot be resolved by other team members or management.

KEY RESPONSIBILITIES

Essential functions of this role include, but are not limited to, the following:
  • Exhibits integrity, honesty, and knowledge that foster the culture, values, and mission of Essen Bakery. Maintains composure during busy periods or unexpected events to ensure the store operates to standard and sets a positive example for other team members.
  • Proactively assesses customer and store needs by continuously observing the environment and customers for cues. Communicates necessary information to the staff or management to enable a welcoming atmosphere during each shift.
  • Schedules personnel according to anticipated business activity while ensuring all positions are filled as required and labor cost objectives are achieved.
  • Assists in the hiring and training of new team members by positively reinforcing successful performance and providing respectful and constructive coaching as needed. Offers feedback to management regarding staff performance.
  • Contributes to a positive workplace by recognizing shifts in staff morale and performance and communicating these observations to the assistant manager or ownership.
  • Fosters a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members during shifts to ensure operational excellence and enhance performance.
  • Delivers exceptional customer service to all patrons by maintaining a helpful attitude and positive demeanor while connecting with customers. Identifies and addresses customer needs.
  • Builds positive relationships with team members by understanding and addressing individual motivations, needs, and concerns.
  • During shifts, directs staff to various workstations to alleviate bottlenecks and maintain service speed. Consistently promotes a culture of efficiency in all tasks.
  • Ensures that team members meet operational and cleanliness standards as well as service expectations.
  • Implements store operations during scheduled shifts. Organizes, assigns, and oversees all opening and closing responsibilities of staff.
  • Adheres to operational policies and procedures, including those for cash handling and safety, to ensure the well-being of all staff during each shift.
  • Conducts bank runs as necessary to maintain appropriate cash levels at each location.
  • Opens and closes the cafe as required.
  • Complies with all policies regarding waste and employee purchases, ensuring proper practices are followed by staff.
  • Maintains regular and consistent attendance and punctuality.
  • Delivers high-quality beverages consistently for all customers by following all recipe and presentation standards. Adheres to health, safety, and sanitation guidelines for all products.
  • Recognizes and celebrates individual and team accomplishments using existing organizational tools and collaborates with management to identify new, creative, and effective recognition methods.
  • Utilizes operational tools to achieve excellence during shifts.
  • Participates in all scheduled team and management meetings, offering suggestions for improvement.
  • Fills in for fellow employees as needed to ensure a positive customer experience and efficient operations.
QUALIFICATIONS
  • Customer service experience and a positive attitude.
  • A minimum of three years of experience in a customer service role within a fast-paced restaurant, coffee shop, or bakery.
  • Strong time management and organizational skills.
  • Proficient in Google Workspace, Word, Excel, and Canva, with experience in creating documents and marketing materials being a plus.
  • Excellent written and verbal communication skills.
  • Leadership abilities to manage and motivate a team.
  • Flexibility to work weekends, holidays, and early morning shifts.
COMPENSATION
  • $18-$20 per hour plus tips.
  • Free primary healthcare benefits.
  • Paid Time Off, accruing 3 hours per payroll, redeemable after 28 weeks.
  • Opportunities for bonuses.