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Senior Patient Access Liaison
3 months ago
We are looking for Senior Patient Access Liaison for our client in Alhambra, CA
Job Title: Senior Patient Access Liaison
Job Location: Alhambra, CA
Job Type: Contract
Job Description:
Pay Range $19.99hr - $21.99hr
- Serves as the primary point of contact for access to Client's academic medical centers and Client's Health Sciences Campus.
- Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
- Responds to basic inquiries and refers other inquiries to appropriate medical personnel.
- Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
- The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, register patients, including verifying insurance coverage to advise patients of any estimated financial responsibility.
- The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Must Haves:
- High School Diploma.
- Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
- Demonstrated interpersonal skills.
- Ability to multitask.
- Excellent verbal and written communication skills.
Preferred:
- Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
- Associate or bachelor's degree in healthcare, business or operations field strongly preferred.
