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Patient Services Liaison II

2 months ago

Alhambra, California, United States Abacus Full time

Position Overview:

The Patient Access Liaison II serves as the primary contact for facilitating access to medical services at our healthcare facilities. This role is essential in ensuring a smooth communication flow between patients and medical staff.

Key Responsibilities:
  • Manage incoming and outgoing communications, including phone calls and electronic messages, utilizing a call management system.
  • Address basic inquiries and direct more complex questions to the appropriate medical personnel.
  • Schedule and confirm initial and follow-up medical appointments, ensuring accurate patient registration and insurance verification.
  • Perform data entry tasks, maintaining data integrity and reconciling information as necessary.

Work Environment:
  • Initial training will be conducted on-site for a duration of three months, after which the role may transition to a remote setting based on performance.
  • Flexible working hours are required, including staggered shifts and potential weekend availability.

Qualifications:
  • High School Diploma or equivalent.
  • A minimum of two years of experience in a call center or customer service role within a healthcare environment.
  • Strong interpersonal skills and the ability to multitask effectively.
  • Excellent verbal and written communication abilities.

Preferred Qualifications:
  • Vocational certifications in healthcare-related fields such as appointment scheduling or medical assisting.
  • Associate or bachelor's degree in healthcare, business, or a related field.

Compliance Requirements:
  • Completion of background checks and verification of previous employment.
  • Mandatory HIPAA training and adherence to medical compliance standards.
  • Proof of immunizations and completion of a drug screening process.

Additional Information:
This position does not involve direct patient contact, and all training and compliance measures are in place to ensure a professional and secure working environment.

We look forward to welcoming a dedicated professional to our team.