Patient Access Liaison Representative
2 days ago
Rose International is seeking a highly skilled Patient Access Liaison to join our team. As a Patient Access Liaison, you will serve as the primary point of contact for access to our clients, providing exceptional customer service and ensuring seamless communication.
Key Responsibilities- Answer and Direct Calls: Respond to incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
- Screen and Refer Inquiries: Respond to basic inquiries and refer other inquiries to appropriate medical personnel.
- Message Distribution: Contact and distribute messages to medical personnel using various electronic methods, including text, voice, and email systems.
- Schedule and Confirm Appointments: Schedule and confirm initial and follow-up medical appointments, register patients, and verify insurance coverage to advise patients of any estimated financial responsibility.
- Data Entry and Integrity: Perform data entry, ensure data integrity, and reconcile as needed.
- Education: High School Diploma or equivalent required; Associate or Bachelor's degree in a healthcare, business, or operations field preferred.
- Experience: Minimum two (2) years of experience working in a CALL CENTER, customer service, and healthcare department/environment.
- Skills: Demonstrated interpersonal skills, ability to multitask, excellent verbal and written communication skills, and proficiency in using a call management system.
Candidates must be open to working 7am-7pm staggered shifts, possible weekends, and must be able to work overtime. Parking is paid by the candidate.
BenefitsFor information and details on employment benefits offered with this position, please visit our website. Should you have any questions/concerns, please contact our HR Department via our secure website.
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