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Key Account Manager
3 months ago
Job Title:
Key Account Manager
Reports to:
Director, Key Accounts
FLSA Status:
Exempt
Revised Date:
3/7/23
Travel:
Travel requirement 50-75%
Summary:
Objective is to deliver profitable sales growth and excellent service to the customer by performing the following duties with 50% or more travel requirement.
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Co-Develops and implements strategies to maintain and/or expand sales within the existing account with the input from the regional account managers and/or Operations.
Interfaces with the customer to understand the customer's overall objectives and requirements. Prepares a plan foreach account to identify what and how short and long-term needs may be met.
Contacts customers on a regular basis to maintain account relationships, advise of new product and service offerings, and obtain feedback on products.
Shares details with customers on additional offerings to provide value added service. Serves as a point of escalation for issues or activities that the customer encounters during product utilization. Expedites the resolution of customer problems/complaints.Develops joint-business plan with the customers focused on key metrics and deliverables in the areas of growth, innovation, service, quality, and customer satisfaction.
Summarizes and reports on aggregate sales, business development, service, and quality performance(customer scorecard). Provides reports on the budget and sales activity
for a given period of time.
Coordinates and manages product training and technical presentations with regional account managers at the branch and corporate level centered on valued added
capabilities and services.
Ensures that customer projects and other key deliverables are being supported and
executed effectively to deliver service excellence.
Serves as point of
escalation and expedites the resolution of customer issues & problems.
Ensures that sales, quality, scheduling and customer service departments provide post
implementation support to assigned accounts / customers. Provides feedback
to marketing and product engineering teams for future product
enhancements. Shares ideas and customer needs throughout all phases of
product life cycle (plan, design, integrate, install, manage).
Collaborates with
key functional stakeholders including Customer Service, Operations, NPD, Supply Chain and Finance to ensure we are meeting requirements and
delivering a positive customer experience.
Ensures updated
communication and compliance on Altor Solutions policies including
pricing, inventory, payment, freight, and Terms & conditions.
Works with Altor Solutions direct and distribution sales teams on project collaboration, cross-selling and product training.
Collaborates with
Marketing on participation in trade shows, industry associations as well as the acquisition of business intelligence, leads and collateral to drive profitable growth.
leads opportunity pipeline and new product development request via CRM.
Develops and
delivers quotes, proposals and presentations to facilitate business
acquisition
Establishes and
executes a new customer acquisition plan with focused targets in key markets that will deliver results in alignment with our strategy.
Provides input and feedback on marketing trends and new product and service opportunities
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Business Acumen - Understands business implications of decisions; Displays orientation to
profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Analytical -Collects and researches data; Uses intuition and experience to complement data.
Problem Solving -Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
Responds to requests for service and assistance; Meets commitments.Judgment -Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Self-motivated, Competitive, Prepared, Accountable, Perseverant, Responsive Resourceful, Adaptive, Creative
Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree (B. A.) from four-year college or university with minimum of 7 years related Sales and Business Development experience; or equivalent combination of education and experience.
Demonstrated ability to manage key accounts and develop new business.
Strong negotiation and value selling skills.
Strong interpersonal communication and presentation skills
Demonstrates good situation assessment and decision-making skills.
Solid business acumen with good financial and analytical competence
Thrives in a team selling environment.
Role will be focused primarily on direct sales growth and management.
Molded Plastic experience a plus.
Technical experience in operations and package engineering is a plus
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Suite word processing software; Spreadsheet software; Inventory software; Order processing systems and Database software.
Work Environment/ Physical Demands:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to use vision, hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms.Equal Opportunity Employer, including disability/protected veterans
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