Current jobs related to Director of Guest Services - St Petersburg - The Moxy St. Petersburg

  • Custodial and Guest Services Specialist

    4 weeks ago

    St. Petersburg, Florida, United States Ronald McDonald House Charities of Tampa Bay, Inc. Full time

    Custodial and Guest Services SpecialistWe are seeking a committed and professional Custodial and Guest Services Specialist to become a vital part of our team at Ronald McDonald House Charities of Tampa Bay, Inc. This position plays a crucial role in fostering a nurturing and secure environment for families with children receiving medical care.About UsRonald...

  • Guest Services Representative

    3 weeks ago

    St. Petersburg, Florida, United States Birchwood Inn Partners, LLLP Full time

    Guest Services RepresentativeBirchwood Inn Partners, LLLP is on the lookout for a dedicated Guest Services Representative to enhance our team. If you possess a strong customer service background and a meticulous approach to your work, this opportunity may be ideal for you.Job Objective:In the role of Guest Services Representative, you will play a crucial...

  • Guest Services Representative

    3 weeks ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are seeking dedicated individuals to fill the role of Front Desk Agent. This position is essential in delivering exceptional service and creating memorable experiences for our guests. As a part of our vibrant team, you will play a crucial role in the overall guest experience.Key...

  • Guest Services Representative

    4 weeks ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are on the lookout for skilled Crew Members to enhance our innovative hotel experience. Our establishment is not just a place to stay; it is a vibrant environment where every team member plays a crucial role in delivering exceptional service.We are in search of a Front Of The...

  • Guest Services Representative

    3 weeks ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are redefining the hospitality experience and are in search of dedicated Crew Members who can contribute their skills and enthusiasm. Our hotel stands out by offering diverse roles that break the mold of traditional hospitality.We are looking for a Front Of The House Crew member...

  • Guest Services Representative

    4 weeks ago

    St Petersburg, United States The Don CeSar Full time

    Property Overview:The Don CeSar, a historic and iconic resort on St. Pete Beach, Florida, is seeking dedicated professionals to enhance our guest experience. As a candidate, you will have the chance to work in a prestigious establishment renowned for its luxury and charm. With various roles available in guest services, housekeeping, dining, and wellness,...

  • Guest Services Representative

    3 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Position Overview Sherman Associates is excited to announce an opening for a Guest Services Representative at our esteemed hotel. This role is essential in providing exceptional service to our guests, ensuring a memorable experience from the moment they arrive. Key Responsibilities Greet and welcome guests upon arrival, creating a warm and inviting...

  • Guest Services Manager

    3 weeks ago

    St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job OverviewThe Hotel Zamora, a premier boutique establishment, showcases exquisite Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Our on-site Castile Restaurant offers a culinary journey with dishes inspired by the vibrant flavors of coastal seaports, utilizing fresh ingredients from local farms...

  • Guest Services Representative

    4 weeks ago

    St Petersburg, United States The Don CeSar Full time

    Property Overview:The Don CeSar, a historic and iconic resort, is renowned for its luxurious accommodations and exceptional service. As a member of our esteemed team, you will have the opportunity to work in a prestigious environment that values excellence and provides ample opportunities for professional growth. Our resort features breathtaking ocean views...

  • Guest Services Coordinator

    4 weeks ago

    St. Petersburg, Florida, United States Red Mesa Group Full time

    Job OverviewSalary: $8.98 + TipsPosition Summary:Red Mesa Group is in search of a personable, detail-oriented, and customer-focused Guest Services Coordinator to enhance our team. The ideal candidate will serve as the initial point of interaction for our patrons, fostering a friendly and inviting environment. The Coordinator will be tasked with welcoming and...

  • Guest Services Manager

    3 weeks ago

    St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job OverviewThe Hotel Zamora, a premier boutique establishment, features exquisite Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Renowned for its Castile Restaurant, which offers culinary delights inspired by coastal seaports worldwide, the hotel emphasizes fresh, local ingredients. Guests are...

  • Guest Services Coordinator

    3 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Position Overview The Hotel Zamora, a premier boutique establishment, is in search of a skilled Guest Services Coordinator. With breathtaking views of the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora offers a luxurious escape for its visitors. Guests can unwind in elegantly designed accommodations while enjoying exceptional service in our...

  • Guest Services Representative

    4 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Position Overview The Hotel Zamora, a distinguished boutique establishment, is in search of a skilled Guest Services Representative. This venue offers breathtaking vistas of the Intercoastal Waterway and Gulf of Mexico, ensuring a lavish experience for its patrons. Guests can indulge in elegantly designed accommodations while enjoying exceptional service in...

  • Guest Services Coordinator

    3 weeks ago

    St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job OverviewThe Hotel Zamora, a premier boutique establishment, showcases Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Our on-site Castile Restaurant offers a culinary journey with dishes inspired by coastal seaports around the globe, emphasizing local farm and fishery products. We invite guests...

  • Guest Services Coordinator

    4 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Position Overview The Hotel Zamora, a distinguished boutique establishment, is on the lookout for a skilled Guest Services Coordinator. With breathtaking vistas of the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora offers a lavish escape for its patrons. Guests can indulge in our elegantly designed accommodations while enjoying exceptional...

  • Guest Services Representative

    4 weeks ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Position: Front Desk AgentCompany: Davidson Hospitality GroupOverview: We are seeking a dedicated individual who thrives in a customer-focused environment.Customer Engagement: You will play a key role in ensuring guests feel welcomed and valued.Exceptional Service: Your enthusiasm and energy will contribute to memorable experiences for our visitors.Welcoming...

  • Guest Service Server

    4 weeks ago

    St Petersburg, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible schedule is essential, including weekends, holidays, and various shifts.Adhere to daily operational protocols within the Food and Beverage Division.Ensure compliance with food and beverage safety and quality standards as per hotel, Shaner, and Franchise guidelines.Effective communication with the General Manager,...

  • Guest Services Representative

    3 months ago

    St Petersburg, United States Bayfront Health Full time

    Position Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. Qualifications: Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Responsibilities: Essential Functions Escorts guests to their...

  • Guest Services Representative

    3 weeks ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Position: Front Desk AgentCompany: Davidson Hospitality GroupOverview: We are seeking a dedicated individual who thrives in a customer-focused environment.Customer Engagement: Your role will be pivotal in delivering outstanding service to our guests.Positive Atmosphere: Bring your enthusiasm and energy to create a welcoming environment.Guest Interaction: Be...

  • Overnight Guest Services Coordinator

    4 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Position Overview The Hotel Zamora, a distinguished boutique establishment, is in search of a skilled Overnight Guest Services Coordinator. This role is pivotal in ensuring seamless overnight operations while providing exceptional service to our guests. Key Responsibilities Facilitates guest check-in and check-out processes, confirming reservations and...

Director of Guest Services

4 months ago

St Petersburg, United States The Moxy St. Petersburg Full time

 

 

Director of Guest Services

(Think Moxy South Beach, Moxy New York Times Square, Moxy St.
Petersburg Downtown) Moxy St Pete is seeking an experienced and dedicated "Full Service" Director of Guest Services to join our opening team.
With 163 stylish designed chic bedrooms, well-appointed functional spaces, and an intimate urban rooftop designed with adventure in mind, this new boutique hotel is an experiential opportunity for a fun hunter ready to find a new home.
This Hotel will be the new "heart throb" of St.
Petersburg.
Bring your personality and come as you are.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you.
Learn more below and become part of a team that is shaping the future of hospitality

Our Employer Brand:

We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members.
At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed.
It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.

Find out more about us on our website or click here to visit our Linkedin page

Our Perks:

  • Highly Competitive Salary
  • Culture of Excellence
  • Paid Time Off
  • Hotel Discounts
  • 401K Company Match
  • Career Development
  • Peer-to-Peer Recognition
  • Quarterly & Annual Awards
  • Inclusive work environment
  • Medical, Dental, Vision, Supplemental Insurance

Position Summary

The Director of Guest Services is responsible for overseeing all aspects of guest satisfaction and experience within the hotel.
They play a crucial role in ensuring that guests receive exceptional service from the moment they arrive until their departure.
This position requires strong leadership, communication, and organizational skills to effectively manage a team of guest service representatives and coordinate various functions to meet and exceed guest expectations.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Responsibilities:

  1. Leadership: Provide leadership and guidance to the guest services team, including hiring, training, scheduling, and performance management.
  2. Guest Satisfaction: Ensure that all guests receive prompt, courteous, and personalized service throughout their stay or visit.
  3. Operations Management: Oversee the daily operations of the guest services department, including front desk operations, concierge services, and other guest-facing areas.
  4. Standards Enforcement: Implement and enforce standards and procedures to maintain high levels of service quality and guest satisfaction.
  5. Problem Resolution: Address guest concerns and complaints in a timely and effective manner, striving to resolve issues to the guest's satisfaction.
  6. Collaboration: Collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
  7. Guest Communication: Maintain open lines of communication with guests to gather feedback, address concerns, and enhance the overall guest experience.
  8. Training and Development: Develop training programs and materials to continuously improve the skills and performance of the guest services team.
  9. Technology Utilization: Utilize technology effectively, including property management systems and reservation software, to streamline operations and enhance guest experiences.
  10. Budget Management: Assist in the development and management of the guest services department budget, including staffing, supplies, and equipment.
  11. Reporting: Prepare regular reports on guest satisfaction metrics, operational performance, and other key performance indicators for management review.
  12. Compliance: Ensure compliance with all relevant regulations and standards, including health and safety regulations and privacy laws.
  13. Innovation: Continuously seek opportunities to innovate and improve guest services processes, technologies, and offerings.

Qualifications:

  1. Bachelor's degree in hospitality management, business administration, or a related field preferred
  2. Previous experience in a guest services or hospitality management role, with a demonstrated track record of leadership and success, and Marriott experience preferred.
  3. Strong interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.
  4. Excellent problem-solving abilities, with a customer-centric approach to service delivery.
  5. Proven ability to manage a diverse team and foster a positive work environment.
  6. Solid understanding of hospitality industry standards, trends, and best practices.
  7. Proficiency in relevant software applications, such as property management systems and Microsoft Office suite.
  8. Flexibility to work evenings, weekends, and holidays as needed.

The Director of Guest Services plays a pivotal role in shaping the guest experience and ensuring that each guest leaves with positive memories and a desire to return.
This position requires a combination of leadership, operational expertise, and a passion for delivering exceptional service.

About Wurzak Hotel Group

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry.
Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive.
We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

How to Apply:

Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities Interested candidates should apply and submit a resume highlighting relevant experience.