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Guest Services Representative

2 months ago

St Petersburg, United States The Don CeSar Full time

Property Overview:

The Don CeSar, a historic and iconic resort, is renowned for its luxurious accommodations and exceptional service. As a member of our esteemed team, you will have the opportunity to work in a prestigious environment that values excellence and provides ample opportunities for professional growth. Our resort features breathtaking ocean views and upscale amenities, creating a unique atmosphere for both guests and staff.

Position Summary:

Are you passionate about delivering outstanding guest experiences? As a Front Desk Agent, you will be the welcoming face of our resort, responsible for ensuring that every guest feels valued and cared for. Your role will involve facilitating smooth check-in and check-out processes, offering local insights, and addressing guest inquiries with professionalism and warmth. If you excel in a dynamic environment and possess strong communication skills, this position is an excellent opportunity to showcase your hospitality expertise.

Key Responsibilities:

  • Warmly greet and assist guests, creating a welcoming atmosphere.
  • Efficiently manage check-in and check-out operations with precision.
  • Provide comprehensive information regarding hotel amenities and local attractions.
  • Address guest inquiries and resolve any issues with a focus on customer satisfaction.
  • Process payments and maintain accurate financial records.
  • Collaborate with various departments to fulfill guest requests and enhance their experience.
  • Ensure the front desk area is organized and presentable.
  • Assist with administrative duties, including phone inquiries and reservation management.

Qualifications:

  • High school diploma or equivalent.
  • Experience with cash handling is essential.
  • Excellent verbal communication skills.
  • Proficient in computer usage.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong problem-solving abilities.
  • Capability to multitask in a fast-paced setting.
  • Previous customer service experience is preferred.
  • Familiarity with hotel operations is advantageous.

Benefits:

At Davidson Hospitality Group, we pride ourselves on offering a comprehensive benefits package designed to support the well-being of our team members and their families. Our benefits include:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation and holidays.
  • 401K matching contributions.

Working with us is more than just a job; it’s an opportunity to be part of a transformative hospitality experience that redefines guest service.