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Guest Services Representative

2 months ago

St Petersburg, United States The Don CeSar Full time

Property Overview:

The Don CeSar, a historic and iconic resort on St. Pete Beach, Florida, is seeking dedicated professionals to enhance our guest experience. As a candidate, you will have the chance to work in a prestigious establishment renowned for its luxury and charm. With various roles available in guest services, housekeeping, dining, and wellness, there are numerous pathways for career development and progression. Our resort boasts breathtaking ocean views, high-end amenities, and a distinguished reputation, providing an exceptional workplace atmosphere. As part of The Don CeSar family, you will have the opportunity to deliver outstanding service to our valued guests, collaborate with a supportive team, and contribute to a celebrated hospitality brand. Be a part of crafting unforgettable experiences for our guests.

Position Summary:
Are you passionate about providing exceptional service? As a Front Desk Agent, you will be pivotal in creating remarkable guest interactions. With enthusiasm and a welcoming demeanor, you will be the first point of contact for our guests, assisting them throughout their stay. From smooth check-in processes to offering insightful local recommendations, your role is essential in ensuring guests feel appreciated and cared for. If you excel in a dynamic environment, possess strong communication abilities, and have a genuine commitment to exceeding guest expectations, this position allows you to showcase your hospitality expertise and make a significant impact.

Key Responsibilities:

  • Warmly greet and welcome guests, establishing a positive initial impression.
  • Efficiently manage check-in and check-out processes, ensuring precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and nearby attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain accurate transaction records.
  • Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
  • Keep the front desk area clean and organized.
  • Assist with administrative duties, including answering phone calls and managing reservations.

Become a vital part of our energetic team as a Front Desk Agent, contributing to memorable guest experiences in a vibrant and fulfilling hospitality setting.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in cash handling is essential.
  • Outstanding communication skills.
  • Proficient computer skills.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong problem-solving abilities.
  • Capability to multitask in a fast-paced environment.
  • Experience in customer service is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Davidson Hospitality Group is a recognized leader in hospitality management, overseeing a variety of hotels, restaurants, and entertainment venues across the United States. We pride ourselves on a unique management approach that combines personalized service with extensive industry expertise. Our commitment to delivering value extends to our team members, offering a comprehensive benefits package designed to enhance the well-being of our employees and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, we believe that working here is more than just a job; it’s a calling. Every role contributes to redefining the quality of hospitality delivered to our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and walks of life.