Guest Services Representative

1 week ago


St Petersburg, United States Sherman Associates Full time
Position Overview
Sherman Associates is excited to announce an opening for a Guest Services Representative at our esteemed hotel. This role is essential in providing exceptional service to our guests, ensuring a memorable experience from the moment they arrive.

Key Responsibilities
  • Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
  • Manage guest registrations and bookings, confirming reservations and verifying personal information.
  • Assist guests with kiosk operations, providing support as needed.
  • Handle incoming calls with professionalism and courtesy.
  • Maintain comprehensive knowledge of hotel amenities and the surrounding area.
  • Process payments for guest accounts during check-in and check-out.
  • Maintain a cash drawer and accurately report daily receipts.
  • Facilitate retail transactions for guests, ensuring a seamless experience.
  • Oversee the cleanliness and organization of retail areas.
  • Issue luggage claims and assist with guest luggage requests.
  • Uphold the hotel's standards of cleanliness and ambiance.
  • Address guest complaints with respect and professionalism.
  • Perform additional duties as assigned by management.
Qualifications
Essential Experience
  • 1-2 years of experience in a customer-facing role.
  • Prior experience in the hospitality sector is highly desirable.
  • Basic proficiency in computer applications, including word processing and spreadsheets.
  • Possession of a valid driver's license and a reliable vehicle may be required.
  • A strong alignment with the mission and values of Sherman Associates.
  • Flexibility in work hours to meet the needs of the hotel.
Employee Benefits
What We Offer
Sherman Associates is committed to providing a competitive benefits package that includes:
  • Comprehensive health insurance plans with low deductibles.
  • Fully covered short-term disability and life insurance.
  • Optional supplemental insurance policies.
  • Pet insurance options.
  • Employee assistance programs at no cost.
  • 401k plan with company matching.
  • Generous paid time off and holiday benefits.
  • Discounts on hotel stays and other services.
  • Opportunities for charitable contributions with corporate matching.
Sherman Associates is proud to be an Equal Opportunity and Affirmative Action Employer, encouraging diverse candidates to apply.

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