Guest Services Representative
2 weeks ago
Front Desk Agent
Location: St. Petersburg, FL
At Moxy St Petersburg Downtown, we are on the lookout for skilled Crew Members to enhance our innovative hotel experience. Our establishment is not just a place to stay; it is a vibrant environment where every team member plays a crucial role in delivering exceptional service.
We are in search of a Front Of The House Crew member who will leave a lasting impression on our guests. Your responsibilities will encompass everything from the check-in process to serving beverages and preparing meals, ensuring a comprehensive guest experience. Embrace the diversity of our community as you welcome guests, provide outstanding customer service, and collaborate with colleagues across various departments.
Key Responsibilities:
- Manage guest check-ins and room assignments, accommodating specific requests within the hotel's pricing framework.
- Handle payments and adhere to cash handling and accounting standards.
- Assist guests with questions regarding hotel amenities, local attractions, and other inquiries.
- Pre-register guests, manage reservations, and process cancellations in accordance with established procedures.
- Uphold privacy policies when sharing guest information.
- Promptly report any incidents or guest concerns to management.
- Engage in special projects and committees as required.
Qualifications:
The ideal candidate will possess one to two years of experience in customer service, along with basic accounting knowledge and strong guest service skills.
Skills and Competencies:
- Exceptional guest service and communication abilities.
- Proficient in managing check-ins, check-outs, and addressing guest requests.
- Strong organizational and time management capabilities.
- Ability to perform effectively in a fast-paced environment while maintaining professionalism.
- Compliance with legal employment standards.
Become a part of the Wurzak Hotel Group, where we cultivate a positive and innovative workplace, creating opportunities for top talent in the hospitality sector. With over three decades of experience, we remain a leading hospitality organization dedicated to fostering a diverse workforce.
Application Process:
If you are interested in this opportunity, please submit a resume that emphasizes your relevant experience.
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