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Guest Services Manager

2 months ago

St Petersburg, Florida, United States The Hotel Zamora Full time
Job Overview

The Hotel Zamora, a premier boutique establishment, features exquisite Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Renowned for its Castile Restaurant, which offers culinary delights inspired by coastal seaports worldwide, the hotel emphasizes fresh, local ingredients. Guests are invited to unwind in our elegantly designed accommodations and enjoy the serene atmosphere of our Rooftop Lounge, Pool, and Meeting/Banquet facilities. If you are dedicated to providing outstanding guest experiences and have a passion for the hospitality industry, we welcome you to consider this exciting opportunity at The Hotel Zamora.

Position Summary

The Guest Services Supervisor plays a crucial role in managing the Front Desk operations, ensuring a seamless experience for guests throughout their stay. This position requires expertise in all brand standards related to check-in and check-out processes, as well as a comprehensive understanding of hotel operations. The ideal candidate is enthusiastic about guest service and possesses strong multitasking abilities. Leading by example, this individual will provide guidance and support to the team.

Work Schedule

We are looking for candidates with both part-time and full-time availability, including weekdays and weekends.

Key Responsibilities
  • Ensure all guests receive a warm welcome and are served efficiently, adhering to brand standards.
  • Maintain an adequate supply of Front Desk materials to enhance guest service.
  • Act as the primary management contact for guest inquiries and concerns.
  • Ensure compliance with Front Office quality standards and consistent application of policies and procedures.
  • Oversee financial transactions, ensuring accuracy and adherence to property guidelines.
  • Manage sales operations throughout the day and night.
  • Facilitate communication and collaboration with other departments to enhance guest satisfaction.
  • Take ownership of the Front Desk operations, striving to exceed guest expectations.
  • Inspire and lead the team effectively.
  • Serve as Manager on Duty, supervising daily operations.
  • Provide support in various areas as needed.
  • Complete additional tasks as assigned.
Qualifications
  • 1-2 years of experience in a hospitality environment, with at least 1 year in a supervisory role.
  • Effective communication skills in a multilingual setting.
  • High School diploma or equivalent required.
  • Proficient in computer accounting software, with strong mathematical and budget analysis skills.
  • Thorough knowledge of hotel services and facilities.
  • Ensure compliance with health and safety regulations.
  • Excellent verbal, written, and presentation skills; ability to engage with community partners and internal teams.
  • A strong commitment to the mission and values of Sherman Associates.
  • Availability may vary based on hotel needs.
Benefits

Sherman Associates is committed to offering competitive benefits. Full-time employees enjoy:

  • Low Deductible Health Insurance Plans
  • Fully paid short-term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Options including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and a competitive PTO program (starting at 15 days annually)
  • Discounts at Starbucks and the hotel
  • Corporate match for charitable contributions

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job description provides essential information regarding the position's scope. It is not an exhaustive list of skills, duties, responsibilities, or working conditions associated with the role.