Guest Services Coordinator

1 week ago

St Petersburg, Florida, United States The Hotel Zamora Full time
Job Overview

The Hotel Zamora, a premier boutique establishment, showcases Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Our on-site Castile Restaurant offers a culinary journey with dishes inspired by coastal seaports around the globe, emphasizing local farm and fishery products. We invite guests to unwind in our elegantly designed accommodations and enjoy the serene atmosphere of our Rooftop Lounge, Pool, and Meeting/Banquet facilities. If you are enthusiastic about creating memorable guest experiences and have a passion for the hospitality industry, consider this opportunity at The Hotel Zamora.

Role Summary

The Guest Services Supervisor plays a crucial role in managing the Front Desk operations, ensuring a seamless experience for our guests as they navigate through the hotel. This position requires expertise in brand standards related to check-in and check-out processes, as well as a comprehensive understanding of hotel operations. A strong commitment to guest service and a culture of hospitality is essential, along with the ability to handle multiple tasks effectively. Leading by example, the Supervisor provides guidance and support to the team.

Work Schedule

We are looking for candidates with both part-time and full-time availability, including weekdays and weekends.

Key Responsibilities
  • Welcome and serve all guests efficiently and courteously, adhering to brand standards.
  • Ensure that necessary Front Desk supplies are available to meet guest needs.
  • Act as the primary management contact for guest concerns or issues.
  • Maintain compliance with Front Office quality standards and ensure consistent application of policies and procedures.
  • Oversee financial transactions to ensure accuracy and adherence to property guidelines.
  • Manage daily sales preparation and oversight during both day and night shifts.
  • Coordinate with other departments to enhance communication and guest satisfaction.
  • Take ownership of desk operations, striving to exceed guest expectations.
  • Inspire and lead the team effectively.
  • Serve as Manager on Duty, supervising overall operations.
  • Provide assistance in various areas as needed.
  • Complete additional duties as assigned.
Qualifications
  • 1-2 years of experience in a hospitality environment, with at least 1 year in a supervisory role.
  • Effective communication skills in a multilingual setting.
  • High School diploma or equivalent required.
  • Proficient in computer accounting programs, with strong math and budget analysis skills.
  • Comprehensive knowledge of hotel services and facilities.
  • Ensure compliance with health and safety regulations at all levels.
  • Excellent verbal, written, and presentation skills; ability to communicate with various stakeholders.
  • A strong alignment with the mission, vision, and values of Sherman Associates.
  • Availability may vary based on hotel needs.
Benefits

Sherman Associates is committed to offering competitive benefits. For full-time employees, we provide:

  • Low Deductible Health Insurance Plans
  • Fully paid short-term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including:
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and a competitive PTO program (starting at 15 days annually)
  • Discounts at Starbucks and hotels
  • Corporate match for charitable contributions

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage applications from women, minorities, individuals with disabilities, and protected veterans.

This job description provides essential information about the role but is not an exhaustive list of all skills, duties, responsibilities, or working conditions associated with the position.

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