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Guest Services Coordinator

2 months ago

St Petersburg, Florida, United States Red Mesa Group Full time
Job Overview

Salary: $8.98 + Tips

Position Summary:

Red Mesa Group is in search of a personable, detail-oriented, and customer-focused Guest Services Coordinator to enhance our team. The ideal candidate will serve as the initial point of interaction for our patrons, fostering a friendly and inviting environment. The Coordinator will be tasked with welcoming and seating guests, overseeing reservations, assisting dining staff, and ensuring a seamless operation in the front-of-house.

Primary Duties:

  • Welcome Guests: Greet guests with warmth upon their arrival, provide accurate wait times, and guide them to their designated tables.
  • Reservation Management: Handle phone inquiries, maintain the reservation log, and collaborate with kitchen and service teams to facilitate timely seating.
  • Uphold Cleanliness: Ensure that the entrance, host station, and dining areas are kept clean and orderly.
  • Customer Engagement: Distribute menus, respond to initial inquiries, and accommodate special seating requests whenever feasible.
  • Dining Flow Oversight: Manage the guest flow efficiently by overseeing the waitlist and considering table rotations and server assignments.
  • Guest Support: Address guest questions and concerns professionally, escalating issues to management as needed.
  • Effective Communication: Liaise with servers, kitchen personnel, and management to guarantee smooth service delivery.
  • Support Dining Staff: Assist servers with tasks such as clearing tables, preparing silverware, resetting dining areas, and other necessary duties to ensure efficient service.

Required Qualifications:

  • Experience: Prior experience in a customer service capacity is preferred, particularly in a dining or hospitality environment.
  • Skills: Strong communication and interpersonal abilities. Capacity to remain composed in a high-paced setting.
  • Professional Appearance: Maintain a polished and professional demeanor.
  • Availability: Flexible schedule, including evenings, weekends, and holidays.
  • Team Collaboration: Ability to work effectively with restaurant staff and management.
  • Technical Proficiency: Basic computer skills for reservation management.

Physical Demands:

  • Ability to stand for extended periods.
  • Capability to thrive in a fast-paced environment.
  • Ability to lift up to 20 pounds occasionally.

Compensation and Benefits:

  • Hourly wage plus tips
  • Employee meal discounts
  • Opportunities for professional growth and advancement
  • A friendly and dynamic workplace
  • Competitive compensation for additional support responsibilities