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IT Support Specialist II

5 months ago

Springfield, United States MS Companies Full time

Title: IT Support Specialist II

Location: Springfield, OH

Shift: 1st, 7:30AM-4:30PM

Job Description:

This position will be a member of the IT Helpdesk Team. Responsibilities are as follows, but not limited to:

·Configuration, installation and repair of computers and other electronic office equipment.

·Troubleshoot hardware and software issues on user’s computers and devices.

·Troubleshoot Intermec/Honeywell barcode label printers and handheld Android scanners.

·Perform preventative maintenance on Intermec/Honeywell barcode label printers.

·Troubleshoot networking issues related to switching, data cabling and wireless.

·Skill to Install and terminate horizontal and backbone network cabling per TIA/EIA-568 structured cabling standards.

·Educate users on procedures for resolving or preventing technical problems.

·General administration of Windows Servers including Active Directory and Group Policy.

·Develop and implement technical procedures to quickly address user’s problems and minimize downtime.

·Develop relationships with third-party vendors managing software and maintenance agreements and licensing.

·Quote network cabling installations and maintain network diagrams.

·EDI software technical support.

·Administration of customer portals. User account creation, maintenance, troubleshooting and password resets.

·Ability to mentor and work well with other support team members.

·Ability to lead projects, meet deadlines and report progress to IT management.

Specialized skills to be taught on the job:

Radley iCARaS EDI system.

Required Skills:

·Excellent communications skills, written and verbal.

·Must be able to work in a team environment as well as on your own.

·Proper time management skills and ability to meet deadlines.

INDQSS