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Registration Specialist II

2 months ago

Springfield, Illinois, United States CoxHealth Full time

Overview

  • Recognized Work Environment
    • 5x Modern Healthcare Best Places to Work
    • America's Greatest Workplaces 2023 – Newsweek
    • Greatest Workplace for Women 2023, 2024 – Newsweek
    • Greatest Workplaces for Diversity 2024 – Newsweek
    • Best Employers for New Graduates 2023 – Forbes
    • Best Employers by State – Missouri – 2023 – Forbes
  • Employee Benefits
    • Comprehensive, customizable benefits package including Medical, Vision, Dental, and more
      • No-cost eCare visits
      • Employer-sponsored mental health services for employees and eligible family members
    • Retirement plan with employer matching up to 5%
    • Tuition discounts and reimbursement options for continuing education
    • Free and convenient parking facilities
    • Cafeteria, CoxHealth Fitness Center, and Child Care discounts available
    • Onsite delivery services for CoxHealth Pharmacies and employee store
  • Position Summary

  • The Registration Specialist II plays a vital role in assisting patients during the registration and arrival process for both scheduled and unscheduled visits, while also handling financial clearance tasks. This role involves gathering accurate demographic and insurance information, as well as collecting patient liability when applicable at the time of service. The Registration Specialist II is also tasked with performing financial clearance functions for assigned scheduled accounts during registration downtimes. This individual is expected to greet and assist patients and internal team members in a professional, courteous, and respectful manner to foster positive interactions. Occasional travel between sites and extended hours may be necessary based on departmental needs.

  • Qualifications
  • Education
  • Required: High School Diploma or Equivalent
  • Experience

  • Preferred: 1-2 years of prior experience in registration

  • Skills

  • Proficient computer and keyboarding skills

  • Exceptional customer service abilities and capacity to engage with the public and colleagues

  • Capability to manage multiple tasks in a dynamic environment

  • Adept at handling a high volume of interactions and urgent requests

  • Understanding of confidentiality requirements

  • Strong telephone communication skills

  • Licensure/Certification/Registration
  • N/A