MPBS Client Support Specialist II

1 week ago


Springfield, Massachusetts, United States Baystate Health Full time
Position Overview

As a vital member of the MPBS (Medical Practice Business Services) team, the Customer Service Representative II (CSR II) plays a crucial role in managing all incoming inquiries related to physician billing.

Key Responsibilities
  • Communication: Handle all incoming phone calls with professionalism and courtesy, ensuring that each interaction is positive and informative.
  • Customer Support: Provide assistance to clients regarding their billing inquiries, addressing concerns and resolving issues effectively.
  • Collaboration: Work closely under the guidance of the Accounts Receivable Manager and the Team Leader of Customer Service to enhance service delivery.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to navigate complex billing scenarios while maintaining a high level of service.



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