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Registration Specialist II

2 months ago

Springfield, Illinois, United States CoxHealth Full time

Overview

  • Exceptional Work Environment
    • Recognized as one of the top workplaces in healthcare
    • Awarded for outstanding workplace culture and diversity
    • Honored as a leading employer for new graduates
  • Employee Benefits
    • Comprehensive benefits package including Medical, Vision, and Dental options
      • No-cost virtual care consultations
      • Employer-sponsored mental health support for staff and eligible family members
    • Retirement plan with a company match of up to 5%
    • Tuition assistance and reimbursement for ongoing education
    • Convenient parking facilities
    • Access to cafeteria services, fitness center, and childcare discounts
    • Onsite pharmacy services and employee store
  • Position Summary

  • The Registration Specialist II plays a vital role in assisting patients throughout the registration and arrival process for both scheduled and unscheduled appointments. This position involves gathering accurate demographic and insurance details, as well as determining patient liability at the time of service. Additionally, the specialist will perform financial clearance tasks for assigned accounts during periods of downtime. The Registration Specialist II is expected to greet and assist patients and colleagues in a courteous and professional manner, fostering positive interactions. Some travel between locations and extended hours may be necessary based on departmental needs.

  • Qualifications
  • Education
  • Required: High School Diploma or Equivalent
  • Experience

  • Preferred: 1-2 years of prior experience in registration

  • Skills

  • Proficient in computer and typing skills

  • Strong customer service abilities and capacity to engage with the public and team members

  • Capability to manage multiple tasks in a dynamic environment

  • Adept at handling a high volume of interactions and urgent requests

  • Understanding of confidentiality requirements

  • Excellent communication skills, particularly over the phone

  • Licensure/Certification/Registration
  • N/A