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Client Support Specialist II

2 months ago

Springfield, Illinois, United States American National Full time

Client Support Specialist II

American National is seeking a Client Support Specialist II to enhance their customer service team. In this role, you will be tasked with delivering outstanding support and assistance to our valued clients.

Why Explore This Role?

  • Engage in customer support without the pressure of sales
  • Pathway for professional growth and career advancement
  • Thorough training program provided
  • Attractive benefits package including paid time off
  • Encouragement for fitness and educational pursuits
  • Relaxed dress code

Primary Duties:

  • Manage incoming calls by processing payments, verifying policy details, and making account modifications
  • Deliver precise information to authorized individuals
  • Handle applications and inform the underwriting department of updates
  • Record premium payments and oversee payment arrangements
  • Assist with the reinstatement of expired policies
  • Support designated projects

Qualifications:

  • High school diploma or equivalent

Preferred Skills:

  • Experience in customer support roles
  • Bilingual abilities are advantageous
  • Excellent communication and multitasking skills
  • Detail-oriented with a proactive approach to problem-solving
  • Proficient in Microsoft Office Suite
  • Dedication to continuous learning and development

American National provides a comprehensive range of benefits including medical, dental, and vision coverage, along with a 401k plan. Join a company that prioritizes inclusivity, work-life balance, and professional development.

American National is a distinguished insurance provider with a legacy of delivering financial security to employees and clients since 1905. Our core values encompass Financial Strength, Integrity, Respect, Service, Teamwork, Agility, Collaboration, and Engagement.