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Registration Specialist II

2 months ago

Springfield, Illinois, United States CoxHealth Full time

Overview

  • Outstanding Work Environment
    • Recognized as a top workplace in healthcare
    • Awarded for excellence in workplace culture
    • Celebrated for diversity and inclusion initiatives
    • Honored as a premier employer for new graduates
  • Employee Benefits
    • Comprehensive benefits package including Medical, Vision, and Dental options
      • No-cost virtual care visits
      • Employer-sponsored mental health services for staff and eligible family members
    • Retirement plan with a company match up to 5%
    • Tuition assistance and reimbursement for educational advancement
    • Convenient and free parking available
    • Access to on-site cafeteria, fitness center, and childcare discounts
    • On-site pharmacy services and employee store
  • Position Summary

  • The Registration Specialist II plays a crucial role in assisting patients throughout the registration and arrival process for both scheduled and unscheduled appointments. This position involves gathering accurate demographic and insurance information, as well as determining patient liability when applicable at the time of service. Additionally, the specialist is tasked with financial clearance responsibilities for assigned scheduled accounts during registration downtimes. The Registration Specialist II is expected to greet and assist patients and internal staff in a courteous, professional, and respectful manner to foster positive interactions. Some travel between locations and extended hours may be necessary based on departmental needs.

  • Qualifications
  • Education
  • Required: High School Diploma or Equivalent
  • Experience

  • Preferred: 1-2 years of prior experience in registration

  • Skills

  • Proficient in computer and keyboarding skills

  • Exceptional customer service abilities and capacity to engage with the public and colleagues

  • Capability to manage multiple tasks in a dynamic environment

  • Adept at handling a high volume of interactions and urgent requests

  • Understanding of confidentiality requirements

  • Strong telephone communication skills

  • Licensure/Certification/Registration
  • N/A