Engagement Response Specialist

3 months ago


Saint Helena, United States Snaphunt Full time

The Offer

  • Work alongside & learn from best in class Entrepreneurs
  • A role that offers a breadth of learning opportunities
  • High growth Start-up

The Job

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

  • You have at least 5 years experience within a B2B Account Management or Customer Success role, ideally within the Consulting, IT Services and Software / SaaS industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are adaptable and thrive in changing environments

The Employer

Our client didn't have the most traditional beginning. Our client started out as 2 separate firms, both with a passion for helping IT Consulting companies grow.



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