Customer Engagement Specialist

2 weeks ago


Saint Peters, Missouri, United States Mid Rivers Chrysler Jeep Dodge Ram Full time

Mid Rivers Chrysler Jeep Dodge Ram is seeking a dedicated Customer Engagement Specialist. This is a fantastic opportunity in a dynamic and expanding sector. The Customer Engagement Specialist will be responsible for managing online inquiries and phone leads to facilitate appointments for the dealership's sales teams.

Join one of the most prominent and successful automotive dealership networks in the nation.

What We Provide:

  • Competitive compensation structures
  • Family-owned and operated with decades of experience
  • Comprehensive Medical, Dental, and Vision coverage
  • 401K plan and additional perks
  • Accrued Paid Time Off
  • Comprehensive training programs
  • Discounts on products, services, and vehicles
  • Opportunities for professional growth

Key Responsibilities:

  • Manage incoming and outgoing communications via phone and email
  • Conduct follow-up calls to prospects, schedule service and sales appointments, and assess customer satisfaction
  • Respond to customer inquiries through various channels
  • Arrange sales appointments and follow up with customers who missed their appointments
  • Engage with customers based on current promotional offers
  • Follow up with existing and potential clients to generate leads and finalize sales
  • Articulate product features, applications, and advantages to potential customers, including optional equipment
  • Encourage customer visits to the dealership through effective follow-up
  • Maintain a systematic follow-up process to foster repeat and referral business, enhancing customer satisfaction

Job Qualifications:

  • Strong computer proficiency is essential.
  • Experience in a call center environment is beneficial.
  • Automotive industry knowledge is a plus but not mandatory.
  • Ability to communicate effectively and persuasively with customers to secure appointments.
  • Willingness to undergo a background check in accordance with local regulations.
  • Must be 18 years of age or older to comply with company policies.

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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