Current jobs related to Client Engagement Specialist - Saint Johnsbury, Vermont - Blue Orange Digital

  • Customer Support Specialist

    2 weeks ago

    Saint Johnsbury, Vermont, United States Passumpsic Savings Bank Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and compassionate Customer Support Specialist to join our team at Passumpsic Savings Bank. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, providing timely and effective solutions to their queries and concerns.Key...

  • Nurse Specialist

    7 days ago

    Saint Johnsbury, Vermont, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled Nurse Specialist to join our team. As a Hospice Care Coordinator, you will be responsible for making home visits to clients in designated geographic territories after business hours and during weekend days and evenings.Key responsibilities include:Performing assigned duties, including administration of medication,...

  • Client Policy Specialist

    4 weeks ago

    Saint Albans, Vermont, United States Zelis Healthcare Full time

    Job Title: Client Policy SpecialistJob Summary:The Client Policy Specialist will serve as the subject matter expert for Zelis editing products, providing expert-level understanding and articulation of correct coding and claim adjudication guidelines, interpretation of client policies, and presentation of Zelis edits/editing suites to assigned clients.Key...

  • Customer Support Specialist I

    1 week ago

    Saint Johnsbury, Vermont, United States Passumpsic Savings Bank Full time

    Job SummaryPassumpsic Savings Bank is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.Key...

  • Physician - Obstetrics and Gynecology Specialist

    1 week ago

    Saint Albans, Vermont, United States HealthEcareers - Client Full time

    Job Summary: We are seeking a skilled Physician - Obstetrics and Gynecology Specialist to join our team at HealthEcareers - Client. The ideal candidate will have experience in providing high-quality patient care in a clinic and labor and delivery setting.Key Responsibilities:Provide medical care to patients in a clinic and labor and delivery settingWork...

  • LPN/LVN - LTC/SNF Care Specialist

    4 weeks ago

    Saint Johnsbury, Vermont, United States St Johnsbury Health Full time

    LPN/LVN - LTC/SNF Care Specialist Job OpportunityWe are seeking a compassionate and organized LPN/LVN to join our team in Saint Johnsbury, Vermont, working a 07:00:00 - 19:30:00 shift.Job RequirementsCurrent Vermont license/certificationAt least two years of recent experience as a LPN/LVN in LTC - SNFCurrent license and BLS and/or ACLS and/or Specialty...

  • Talent Acquisition Strategist

    2 weeks ago

    Saint Johnsbury, Vermont, United States Weidmann Electrical Technology Full time

    About the RoleThe Talent Acquisition Specialist plays a pivotal part in building a strong, engaged workforce by designing, managing, and executing candidate attraction and engagement initiatives that strengthen our employer brand and drive the recruitment and retention of talent.Key ResponsibilitiesDevelop and implement innovative talent acquisition...

  • Nurse Specialist

    1 month ago

    Saint Johnsbury, Vermont, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse - Hospice CareBAYADA Home Health Care is seeking an experienced Registered Nurse to join our team as a Hospice Care Provider. As a key member of our care team, you will be responsible for providing high-quality, patient-centered care to individuals in need of hospice services.Responsibilities:Make home visits to clients in...

  • Nurse Specialist

    1 month ago

    Saint Johnsbury, Vermont, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse - Hospice CareBAYADA Home Health Care is seeking an experienced Registered Nurse to join our team as a Hospice Care Provider. As a key member of our care team, you will be responsible for providing high-quality, patient-centered care to individuals in need of hospice services.Responsibilities:Make home visits to clients in...

  • HR Operations Specialist

    2 months ago

    Saint Johnsbury, Vermont, United States Momentum Manufacturing Group LLC Full time

    Position OverviewMomentum Manufacturing Group LLC stands as a premier manufacturing ally to OEMs and product creators across diverse sectors. With a dedicated workforce exceeding 800 individuals and 13 manufacturing sites in the Northeast, we boast 750,000 sq. ft. of production space, along with a comprehensive range of in-house metal manufacturing and...

  • HR Operations Specialist

    2 months ago

    Saint Johnsbury, Vermont, United States Momentum Manufacturing Group LLC Full time

    Position OverviewMomentum Manufacturing Group LLC is a prominent manufacturing ally to OEMs and product developers across diverse sectors. With a dedicated workforce exceeding 800 individuals and 13 production facilities throughout the Northeast, we boast 750,000 sq. ft. of manufacturing capacity and a comprehensive array of in-house metal fabrication and...

  • Customer Support Representative

    1 month ago

    Saint Johnsbury, Vermont, United States Passumpsic Savings Bank Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Support Specialist to join our team at Passumpsic Savings Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients, handling inbound and outbound calls, and providing solutions to their problems.Key...

  • Public Inebriate Bed Cadre Specialist

    4 weeks ago

    Saint Johnsbury, Vermont, United States NE Kingdom Human Services Full time

    About the RoleWe are seeking a dedicated and compassionate Public Inebriate Bed Cadre Worker to join our team at Northeast Kingdom Human Services. As a key member of our team, you will play a critical role in supporting individuals under the influence and placed in our PIP bed by law enforcement.Key ResponsibilitiesProvide empathetic care and support to...

  • Medical Oncologist

    1 week ago

    Saint Johnsbury, Vermont, United States Dartmouth-Hitchcock Health Full time

    Seeking a highly skilled Medical Oncologist to join our team at the Dartmouth Cancer Center in northern Vermont and New Hampshire. As a key member of our clinical team, you will provide critical cancer care to patients and families in the region, collaborating with a multidisciplinary team of healthcare professionals to deliver exceptional patient...

  • Talent Acquisition Strategist

    4 weeks ago

    Saint Johnsbury, Vermont, United States Weidmann Electrical Technology Full time

    About the RoleWe are seeking a highly skilled Talent Acquisition Specialist to join our team at Weidmann Electrical Technology. As a key member of our HR department, you will be responsible for designing, managing, and executing candidate attraction and engagement initiatives that strengthen our employer brand and drive the recruitment and retention of top...

  • Talent Acquisition Strategist

    2 weeks ago

    Saint Johnsbury, Vermont, United States Weidmann Electrical Technology Full time

    About the RoleWe are seeking a highly skilled Talent Acquisition Specialist to join our team at Weidmann Electrical Technology. As a key member of our HR department, you will be responsible for designing, managing, and executing candidate attraction and engagement initiatives that strengthen our employer brand and drive the recruitment and retention of top...

  • Travel Audiologist Position

    3 weeks ago

    Saint Johnsbury, Vermont, United States Aureus Medical Group Full time

    Audiologist Job OpportunityAureus Medical Group - Therapy is seeking an Audiologist to join their team in Saint Johnsbury, Vermont.Job SummaryWe are looking for a skilled Audiologist to work in an outpatient hospital setting. The ideal candidate will have a minimum of 2 years of experience and be able to provide diagnostic testing, counseling, education, and...

  • Clinical Nurse Specialist

    3 weeks ago

    Saint Johnsbury, Vermont, United States Dartmouth-Hitchcock Health Full time

    Job Title: Registered NurseAt Dartmouth-Hitchcock Health, we are seeking a highly skilled and dedicated Registered Nurse to join our team.About the Role:The Clinical Nurse is a key member of our healthcare team, responsible for providing high-quality patient care and contributing to the development of our nursing practice.Responsibilities:Utilize the nursing...

  • Public Inebriate Bed Cadre Specialist

    2 weeks ago

    Saint Johnsbury, Vermont, United States NE Kingdom Human Services Full time

    About Northeast Kingdom Human ServicesNortheast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization dedicated to promoting high-quality, comprehensive community mental health programs in Vermont's beautiful Northeast Kingdom.Job Title: Public Inebriate Bed Cadre WorkerThis critical role involves providing dedicated support and...

  • Ophthalmic Technician Position in Vermont

    3 weeks ago

    Saint Johnsbury, Vermont, United States AB Staffing Full time

    Exciting Opportunity for an Ophthalmic TechnicianWe are seeking a skilled and experienced Ophthalmic Technician to join our team at AB Staffing. As a trusted partner in the healthcare industry, we specialize in placing Allied Health providers in facilities across the United States.About the AssignmentThis assignment offers a unique opportunity to work in St...

Client Engagement Specialist

2 months ago

Saint Johnsbury, Vermont, United States Blue Orange Digital Full time

Company Overview:


Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm.

We assist a diverse range of organizations, from emerging startups to established Fortune 500 companies, in navigating their business challenges through advanced data analytics techniques, visualizations, and AI/ML solutions.

Our foundation is built by engineers who are passionate about technology and data analysis, fostering a culture where every team member contributes significantly to the company's growth.

Position Overview:
We are looking for a proactive and dedicated Client Engagement Specialist to join our team.

This position entails managing and nurturing our existing client accounts, ensuring exceptional client satisfaction and retention, while also identifying opportunities for expanding our services through new business channels.

The ideal candidate will possess strategic thinking skills, a robust background in client relations, and a comprehensive understanding of the technology-driven professional services sector.

This role will report to the Director of Client Engagement and will work closely with Blue Orange technical engineering leads and program managers to deliver outstanding project, implementation, and embedded team services.



Responsibilities:

Client Relationship Management:


Oversee comprehensive client relationships and act as the primary liaison for a segment of the Blue Orange client portfolio, cultivating enduring relationships to ensure high satisfaction levels.

Serve as a trusted advisor, aligning all initiatives with the client's business strategy and objectives to maximize the value derived from Blue Orange's professional services.

Conduct regular interactions, including monthly check-ins and quarterly business reviews, to drive service adoption and enhance usage.

Account Management and Growth:
Manage account activities with a focus on retention, adoption, and growth. Be the voice of the customer, advocating for their needs to enhance their experience and value.
Adopt a high-touch engagement model, identifying service improvement opportunities and managing expectations to ensure exceptional service delivery.
Collaborate closely with sales teams to identify and pursue upsell and cross-sell opportunities, aligning efforts to create customer value.

Business Development:


Work in tandem with sales and sales engineering team members to proactively seek new business opportunities, from inception through to closure and onboarding.

Collaborate with sales and revenue generation teams to align on new business strategies and initiatives.
Prepare and develop contracts (SOW, MSA, RFP) and other necessary documentation for clients.

Operational and Strategic Execution:
Monitor and report to Client Engagement and Sales leadership on client engagement and sentiment.

Track, report, and benchmark customer adoption activities, ensuring visibility and success of initiatives to Client Engagement leadership and Executive Sponsors.

Manage multiple accounts simultaneously, prioritizing effectively to meet strategic objectives.
Address user queries and technical issues, coordinating with consulting teams and engaging cross-functional groups as necessary.
Maintain and manage client-specific business requirements, effectively communicating these requirements with internal technology teams.

Performance and Results Measurement:


Regularly report to Client Engagement and Sales leadership on client account health by identifying adoption opportunities and retention risks, aligning internal teams around customer success strategies.

Conduct account audits and business reviews with key customer accounts to assess needs and deliver continuous value, ensuring timely implementation and high customer satisfaction.

Additional

Responsibilities:
And other tasks as directed by the Director of Client Engagement.

Requirements:
Bachelor's degree in Business Administration, Communications, Computer Science, Information Technology, or a related field.

4-6 years of experience in client engagement, account management, or a related field, within a technology, professional services, consultancy, or similar industry.

Proven track record of managing accounts and achieving customer satisfaction and retention goals.
Strong understanding of data analytics, machine learning, and AI technologies.
Excellent communication, interpersonal, and presentation skills.
Proven ability to manage multiple client engagements effectively and negotiate win-win solutions.
Strong analytical skills and a results-driven approach to problem-solving.
Experience with CRM software and customer service platforms.
Unafraid to roll up sleeves to "get the job done."
Ability to quickly establish rapport with customers and address their concerns.

Passion for business and a desire to improve the status quo – always seeking ways to delight the client and add value to accounts.


Preferred qualifications:
Prior experience and ease with Hubspot.
Project management skills, capable of managing multiple projects simultaneously under tight deadlines.
High level of empathy and a customer-centric mindset.
Certified Customer Experience Professional (CCXP), Certified Associate in Project Management (CAPM), Project Management Professional (PMP).

Benefits:
401k Matching
Unlimited PTO
Remote work options with a hybrid model
Healthcare, Dental, Vision, and Life Insurance
Paid parental/bereavement leave
Cell phone/internet reimbursement
Home office stipend

Salary:
$80k - 100k (plus commission for On-Target Earnings (OTE) of roughly $155-$165K)
Blue Orange Digital is an equal-opportunity employer.
Background checks may be required for certain positions/projects.

#J-18808-Ljbffr