Client Engagement Specialist
2 weeks ago
At NuAxis Innovations, we are a federal IT organization dedicated to prioritizing customer experience (CX) in every governmental solution we provide.
Our passion lies in technology, while our purpose revolves around people.We value both analytical minds and creative spirits, fostering a collaborative environment where teamwork is integral to our success.
We are currently on the lookout for a skilled and enthusiastic Client Engagement Specialist for a Full-Time role.
Position Overview:
The Client Engagement Specialist will be responsible for delivering first-rate support for the ePermits platform, which operates on ServiceNow and assists with various permit application workflows. The specialist will troubleshoot, diagnose, and resolve user issues, ensuring exceptional customer satisfaction throughout the process.
Key Duties:
Utilize the ePermits ticketing system to address and resolve inquiries related to the permit application process via electronic means or phone.
Identify and troubleshoot challenges associated with the ePermits platform.
Offer assistance to all ePermits users and streamline the permit application workflow.
Evaluate reported issues for emerging trends and communicate findings to the Customer Support Manager.
Respond to public inquiries both verbally and in writing with professionalism.
Refer complex tickets to Tier 1 and Tier 2 subject matter experts as required.
Required Qualifications:
An associate degree or equivalent professional experience in IT or customer support.
A minimum of 2-3 years of experience in customer support or technical assistance roles.
Proficiency in the ServiceNow platform and Microsoft Office Suite.
Strong communication and problem-solving abilities.
Capability to work independently as well as collaboratively within a team.
If this opportunity aligns with your career aspirations, we encourage you to explore joining our talent community.
About Us:
NuAxis Innovations is an IT company with a distinct mission—to place people at the forefront of every federal IT solution. Our technologists consistently strive to go above and beyond to ensure the success of our federal clients. Over time, we recognized a growing gap in the way federal IT initiatives were developed and managed.
Repeatedly, programs have faltered due to an emphasis on tools and products rather than the individuals utilizing them.
Discover more about our approach.NuAxis is an Equal Opportunity/Affirmative Action Employer, including Veterans and Individuals with Disabilities. Employment is contingent upon successful completion of a background investigation. Learn more about our Benefits and Culture.
#NAI #DICE
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