Customer Engagement Specialist

2 weeks ago


SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States Access Development Full time
Job Overview

Company Overview:
At Access Development, we are dedicated to fostering connections among organizations, their members, and the merchant community through our innovative discount and rewards solutions. Our mission is to create a win-win scenario for all parties involved.

Work Environment:
We pride ourselves on being recognized as a 'Top Workplace in Utah.' Our team is currently expanding, and we are seeking dedicated Member Services Specialists to join our Customer Service Team. This full-time role operates in a hybrid setting, requiring three days in the office and offering a flexible schedule with shifts between 8 AM to 9 PM, Monday to Thursday, and 8 AM to 7 PM on Fridays. We also provide occasional remote on-call weekend coverage. Compensation includes a base salary along with performance-based bonuses, and we offer a pay differential for bilingual candidates.

Role Mission:
As a Member Services Specialist, you will be the primary point of contact for our members, organizations, and merchants. Your role is crucial in delivering exceptional customer service and fostering member loyalty while promoting the use of Access discounts and resources.

Key Responsibilities:

  • Deliver outstanding customer service to Access members, organizations, and merchants via phone.
  • Assist members through inbound calls, chat, and email communications.
  • Educate members on how to navigate our website and utilize available merchant discounts.
  • Support members in booking hotel and car rental reservations and address inquiries regarding existing bookings.
  • Engage proactively with members, providing updates and following up on their inquiries.
  • Maintain detailed records of member interactions and reservations.
  • Utilize problem-solving skills to troubleshoot website issues faced by members.
  • Mentor and guide new team members.
  • Exhibit excellent attendance and punctuality.
  • Contribute to special projects as needed.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 6 months of customer service experience is preferred.
  • Bilingual proficiency in Spanish and English is advantageous but not mandatory.
  • Proficient in Microsoft Office Suite and familiar with web-based CRM applications.
  • Strong communication skills, both verbal and written.
  • Experience in building positive relationships with clients over the phone is preferred.
  • Understanding of loyalty programs is a plus.

Benefits:
Access Development values its employees as our greatest asset. We offer a supportive team environment where your contributions are recognized and celebrated. Our competitive compensation package includes medical, dental, and vision insurance, a lifestyle discount program, travel benefits, a 401k plan, paid holidays, and personal time off.

Additional Information:
This job description outlines the essential functions of the position but does not limit the tasks that may be assigned. Management retains the right to assign or reassign duties as necessary. Access Development is an equal opportunity employer committed to a diverse workforce and an inclusive culture.



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