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Client Engagement Coordinator

2 months ago

Helena, Montana, United States Helena Motors Group Full time
Position Overview

Compensation: $25/hour during initial training period

The ideal candidate will possess a strong drive to excel and will be responsible for managing daily responsibilities. These responsibilities encompass generating sales appointments through various communication channels, including phone calls, emails, texts, chats, and social media interactions. Proficient phone etiquette, effective written communication, a confident demeanor, and exceptional customer relations skills are essential.

Compensation and Benefits:

  • Competitive base salary with opportunities for daily and performance-based bonuses
  • Paid time off including vacation and holidays
  • Comprehensive medical benefits
  • Retirement savings plan
  • Additional perks for top performers

Key Skills and Qualifications:

  • Preferred: College degree, though not mandatory
  • Professional phone demeanor and communication skills
  • Excellent written and verbal communication abilities, including typing, emailing, chatting, and texting
  • Confident and engaging personality
  • Outstanding customer service capabilities
  • Strong attention to detail, organizational skills, time management, and multitasking abilities
  • Proficient in using various computer applications, including CRM systems
  • Motivated to achieve performance bonuses in addition to base salary

Responsibilities:

  • Adhere to the dealership's standards for internet and phone appointment setting
  • Schedule appointments with clients based on incoming requests through defined communication strategies
  • Maintain a friendly, knowledgeable, and confident approach in all customer interactions
  • Conduct regular follow-ups with sales and service prospects to enhance appointment and show rates
  • Document all activities in the CRM system
  • Ensure consistent communication with customers via phone, text, or email
  • Engage with customers through outgoing communications to set appointments based on marketing initiatives
  • Availability for weekend shifts is required.

Additional Benefits:

  • Initial training salary of $25 per hour
  • Performance bonuses available based on demonstrated success
  • Health insurance coverage
  • 401(k) retirement plan
  • Employee discounts
  • Paid vacation and personal time off
  • Paid holidays
  • Dynamic and enjoyable work environment
  • Locally owned and operated business

Helena Motors Group is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.