Field Parts Sales Representative
2 weeks ago
The Field Parts Sales Representative is responsible for engaging with potential clients and delivering exceptional service in the parts department. This role involves reaching out to prospective customers based on leads provided by the company and may include the delivery of parts as necessary.
Key Responsibilities:
- Respond to customer inquiries and process orders from inventory.
- Utilize computer systems and resources to check parts availability, pricing, and alternatives.
- Stay informed about quality improvement bulletins, service updates, and vehicle modifications to effectively advise customers on parts needs.
- Manage inventory on delivery vehicles, ensuring necessary parts are stocked.
- Verify customer credit status prior to part deliveries.
- Collect payments from customers with overdue accounts.
- Process payments from cash or C.O.D. customers at the time of delivery.
- Inspect returned parts for defects before issuing credits.
- Conduct research to identify potential new customers for parts sales.
- Complete necessary documentation for warranty-covered parts and return to the warranty department.
- Maintain a clean and presentable vehicle.
Qualifications:
Applicants must possess a high school diploma and have a minimum of two years of experience in heavy-duty truck and automotive parts. Proficiency in English is required, along with the ability to effectively communicate with customers and colleagues. A clean driving record is essential.
Physical Requirements:
Candidates must be capable of driving long distances and lifting up to 50 lbs from floor to waist height, and 25 lbs to shoulder height. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Equal Opportunity Statement:
This company is an Equal Opportunity Employer and welcomes applications from protected veterans and individuals with disabilities.
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