Patient Relations Coordinator
2 weeks ago
GDL Dental - Culver City is seeking a dedicated Patient Relations Associate to enhance our front office operations. Our practice is committed to ensuring a positive experience for our patients from the moment they schedule their visit until their treatment is complete. We prioritize fostering a supportive environment for our team members while continuously improving our service delivery.
The patient demographic we serve includes English, Spanish, and Tagalog speakers, making fluency in Spanish a requirement due to the significant number of Spanish-speaking patients we accommodate.
Key Responsibilities- Maintain effective communication with patients throughout their visit.
- Manage patient check-in and check-out processes, including consent forms and necessary paperwork.
- Conduct follow-up calls for continuing care and recare, as well as handle incoming phone inquiries.
- Send birthday and greeting cards to patients.
- Schedule patient appointments efficiently.
- Verify insurance information and coverage.
- Accurately enter patient data and treatment details into our system.
- Possess the ability to commute to the office.
- Have knowledge of Medi-Cal and PPO insurance plans.
- Paid holidays
- Paid time off
- Medical insurance coverage
- Life insurance options
- In-house dental discounts
- 401(k) plan with matching contributions
- Monthly team incentive bonuses based on performance goals
We look forward to welcoming a new member to our team who shares our commitment to excellent patient care.
Required Skills- Experience in General Practice
- Bilingual proficiency
- Knowledge of Denti-Cal
- Understanding of Fee for Service
- Insurance verification skills
- Appointment scheduling expertise
- Proficiency in Treatment Planning
- Familiarity with PPO plans
- Experience with SoftDent and Dentrix software
- Fluency in Spanish and Tagalog
Hourly wage ranges from $17 to $20.
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