Guest Experience Coordinator
7 days ago
Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at Jobility Talent Solutions.
About the Role:
We are a leading cancer center dedicated to providing exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring that our patients and visitors receive the highest level of service and support.
Key Responsibilities:
- Provide professional and responsive guest services to patients and visitors, including assisting with wayfinding and facilitating a working relationship between patients and the organization.
- Liaise with personnel to provide accurate answers to patients' questions and concerns.
- Triage incoming and outgoing calls to provide positive patient relations and ensure satisfaction.
- Help coordinate onsite visitor registration logistics and manage volunteer activities.
- Perform light administrative duties, including scanning, copying, and ordering car services for patients.
- Professionally research and resolve concerns by de-escalating issues.
- Assist with monitoring visitors and support security staff as needed.
Requirements:
- High school diploma or equivalent with 2 years of proven experience in a customer-facing role.
- Bachelor's degree preferred.
- Intermediate digital literacy and strong communication skills.
- Ability to work independently and use good judgment.
What We Offer:
At Jobility Talent Solutions, we value our employees and offer a supportive and dynamic work environment. We are committed to helping our employees grow and develop their skills, and we offer opportunities for advancement and professional growth.
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