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Guest Relations Coordinator

2 months ago

New York, New York, United States The ONE Group Full time

Position Overview:
A Guest Relations Coordinator is responsible for overseeing concierge operations and managing reservation systems effectively. This role involves enhancing guest experiences during service and fostering strong connections with booking representatives. It is essential to keep all guest records current and engage with patrons through digital platforms to uphold a favorable image.

Duties & Responsibilities:

  • Oversee and develop concierge services
  • Enhance guest flow during service periods
  • Manage reservation systems
  • Establish and maintain relationships with booking representatives
  • Ensure guest records are up to date
  • Engage with guests through online channels
Qualifications/Primary Job Requirements:
  • At least 3 years of relevant professional experience
  • Strong leadership and management abilities
  • Proficient in restaurant management software
  • Ability to integrate quickly into a team environment
  • Effective delegation skills
  • Willingness to work extended hours and late shifts

The ONE Group provides comprehensive benefits including medical, dental, vision, group life, and disability insurance. Additional employee perks include EAP, dependent care assistance, dining discounts, 401K plans, commuter benefits, and paid time off for all full-time staff. This organization is committed to participating in E-Verify.