Guest Experience Coordinator
2 months ago
POSITION SUMMARY:
The Guest Experience Coordinator is pivotal in ensuring a lively atmosphere and possesses comprehensive knowledge of the operational tools utilized in a bustling venue. This role requires substantial experience with reservation systems, particularly OpenTable, and the ability to manage and enhance guest profiles effectively. A background in leading Front of House teams is highly desirable.
KEY RESPONSIBILITIES:
- Oversee and enhance the concierge program to elevate guest satisfaction.
- Manage all aspects of host, coat check, and door staff, including recruitment, training, and scheduling.
- Streamline guest flow during service to optimize the dining experience.
- Develop and maintain reservation books to accommodate a high volume of patrons efficiently.
- Foster strong relationships with hotels and other booking entities.
- Ensure guest information is accurately maintained within the database.
- Keep all guest-facing information current across online platforms, in-venue displays, and the reservations department, including operational details, marketing materials, and menus.
- Engage with guests through review and social media channels to uphold a positive online reputation.
- Serve as a dependable team member who contributes to a dynamic work environment and a rapidly expanding organization.
- Assist in opening and closing the venue as needed in a managerial capacity.
QUALIFICATIONS:
- Minimum of 3 years of relevant professional experience.
- Demonstrated management capabilities.
- Strong interpersonal, communication, problem-solving, and creative thinking skills.
- Solid understanding of business operations.
- Expertise in restaurant management systems.
- Ability to integrate seamlessly into a team and establish leadership presence.
- Proficient in identifying challenges, formulating solutions, and executing tasks effectively.
- Skilled in delegation with professionalism.
- Willingness to work extended hours, including late nights.
BENEFITS:
The company provides a comprehensive benefits package for all full-time and eligible employees, including:
- Medical, Dental, and Vision Insurance
- Group Life and Disability Insurance
- Group Accident and Hospital Indemnity Insurance
- Group Critical Illness Insurance
Additionally, all employees enjoy:
- Employee Assistance Program (EAP)
- Dependent Care Benefits
- Dining Discounts and/or complimentary meals on-site
- Traditional and Roth 401K Plans
- Commuter Benefits
- Paid Time Off
This organization participates in E-Verify to confirm U.S. employment eligibility.
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