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Guest Experience Specialist

2 months ago

New York, New York, United States Rapport Guest Services Full time

Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious building.

In this role, you will create a welcoming and memorable experience for every individual who steps through our doors. Your responsibilities will encompass providing exceptional customer service, guiding visitors, and ensuring smooth transitions throughout their journey within the building.

Your Responsibilities:
  • Client Care:
    • Greet all guests and visitors with a warm smile and prompt acknowledgment, ensuring a positive first impression.
    • Provide exceptional service to both internal and external clients, fostering a sense of value and appreciation.
    • Collaborate effectively with team members and building personnel to ensure seamless guest experiences at every stage.
  • Teamwork and Communication:
    • Communicate clearly and accurately with peers and supervisors, both verbally and in writing.
    • Maintain a strong awareness of business activities and promptly share updates with your team.
    • Provide assistance to colleagues as needed, demonstrating a collaborative spirit.
    • Actively participate in training programs and cross-training initiatives to enhance your skillset.
  • Building Knowledge:
    • Develop a comprehensive understanding of the building's artwork, history, and surrounding areas.
    • Stay informed about local shops, restaurants, transportation options, and attractions to provide valuable insights to guests.
  • Personal Presentation:
    • Maintain a professional demeanor and courteous attitude at all times.
    • Adhere to established dress code guidelines to project a polished image.

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply. Join our team and make a lasting impact on the lives of our clients and guests.