Guest Experience Coordinator

5 days ago

New York, New York, United States Compass Group, North America Full time
Job Summary

We are seeking a highly skilled and experienced Guest Experience Coordinator to join our team at Compass Group, North America. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our clients, executives, and staff members.

Key Responsibilities:
  • Provide high-level internal and external customer support, ensuring that all clients and visitors receive a positive and memorable experience.
  • Greet employees and visitors, welcoming them with a smile and maintaining eye contact throughout the interaction.
  • Assist in creating a collaborative environment among team members through events and personal introductions.
  • Speak knowledgeably about the office, building, and surrounding areas, providing recommendations on local restaurants and other points of interest.
  • Ensure the cleanliness of all office space, including open work areas, conference rooms, lobby, and kitchen.
  • Set up and break down catering events, ensuring a seamless and efficient experience.
  • Communicate effectively with peers, displaying accuracy and attention to detail in verbal and written communications.
  • Maintain a strong awareness of business activity and communicate updates with team members.
  • Communicate and interact effectively with all other departments, serving as a point of contact for external vendors and service providers.
  • May require knowledge of catering set-up and ServSafe certification.
  • Proactively communicate with team and leadership, alerting them to changes and needs to support successful front desk and floor services functions.
  • Effectively solve space or amenities-related issues to ensure an elevated user experience.
  • Worked with CONDECO or other Space Management Tools.
  • Observe floor operations, user behaviors, and suggest strategic changes to enhance the experience on the floor.
Requirements:
  • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
  • The ability to work under pressure, prioritizing tasks and juggling multiple responsibilities simultaneously.
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology/equipment.
  • Punctual, dependable, and dedicated to achieving operational excellence.
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
  • Two to three years of experience in a client service/reception position within a hospitality or corporate environment.

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