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The Host/Hostess is a key member of the front door staff, responsible for ensuring a seamless and exceptional guest experience at The Central Park Boathouse. This role requires a high level of hospitality, communication, and organizational skills to manage reservations, seating, and guest flow.
Key Responsibilities- Guest Greeting and Seating: Organize and coordinate the greeting, seating, and exiting of all guests, ensuring a professional and welcoming demeanor.
- Reservation Management: Effectively manage all reservations, banquets, and guest requests, utilizing OPEN TABLE and other reservation systems to maximize seating space and increase revenue.
- Communication and Service: Professionally and effectively communicate with guests to ensure guest satisfaction, handle special requests, and promote repeat business.
- Team Collaboration: Communicate with bar, service, kitchen, and management staff to ensure seamless service and maintain a high level of integrity.
- Guest Relationships: Maintain guest relationships to promote repeat business and encourage feedback.
- Administrative Duties: Perform light administrative duties, including data entry and database maintenance.
- Age Requirement: Must be at least 18 years of age.
- Communication Skills: Ability to read, speak, and write English language to communicate with guests.
- Physical Demands: Ability to lift and transport items weighing 10-30 pounds, occasionally 40 pounds.
- Knowledge and Skills: Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
