Guest Experience Ambassador

4 days ago

New York, New York, United States Compass Group, North America Full time
Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located in the Lobby, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit.

Key Responsibilities:
  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction
  • Assist in making space reservations using an online tool and escorting guests throughout the office
  • Receive and route incoming phone calls
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Coordinate luggage drop-off and pick-up
  • Manage the access badge process for employees and visitors according to client standards - keeping up to date with Safety and Security procedures
  • Ensure the cleanliness of all office space, including open work areas, conference rooms, lobby, and kitchen
  • Restock office, kitchen, and pantry supplies
  • Liaise with pantry and department administrators on coordination of on-site and off-site catering and events
  • Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Coordinate and arrange basic office equipment repair and maintenance
  • Carry out instructions for security, fire, health, and safety guidelines
  • Provide first-line support for basic office technology
  • General administrative support
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Communicate and interact effectively with all other departments
  • Work closely with office services staff and vendors ensuring scope of work is delivered as it relates to guest services areas: i.e. conference rooms, general reception area, guest restrooms, pantry upkeep, and plants
  • Conduct opening and closing walkthroughs when business requires
  • Other duties and special projects as assigned
Key Competencies:
  • A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the Guest Experience Ambassador job
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology/equipment
  • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain
  • Two to three years of experience in a client service/reception position within a hospitality or corporate environment

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