IT Support Specialist

2 weeks ago


Abington, Massachusetts, United States TEKsystems Full time
Job Overview

Position Type: Contract

Duration: 5 Months

Role Summary

TEKsystems is seeking a team of skilled IT Support Specialists to assist with post-deployment support following significant equipment rollouts. This role is essential for ensuring seamless operation and user satisfaction in a dynamic healthcare environment.

Key Responsibilities

The selected candidates will:

  • Provide technical support for Windows 10 environments.
  • Troubleshoot hardware issues related to PCs, laptops, printers, and mobile devices.
  • Assist in managing Citrix environments.
  • Utilize ticketing systems such as Service Now for issue tracking.
  • Support various end-users, including executive staff, ensuring effective communication and resolution of technical challenges.
Required Qualifications

Candidates should possess:

  • 3-5 years of experience in desktop support.
  • Proficiency in Windows 10 troubleshooting.
  • Experience with Citrix and Microsoft Office Suite.
  • Strong hardware troubleshooting skills across various devices.
  • Excellent communication abilities to interact with diverse user groups.
Work Environment

This role involves working in a clinical setting, requiring both independent and collaborative efforts to address technical issues efficiently.

Additional Information

Flexibility to travel between multiple locations is necessary. Candidates will be part of a high-paced deployment team, contributing to critical healthcare operations.

Impact

Successful execution of this role is vital for ensuring that healthcare professionals can effectively utilize the latest EMR software, ultimately impacting patient care and operational efficiency.



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