Lead Pastry Artisan

2 weeks ago


New Orleans, Louisiana, United States The New Orleans Tribune Full time

Position Overview: The Lead Pastry Artisan plays a crucial role in overseeing the operations of the pastry section during the absence of the head pastry chef. This position is essential for ensuring that standard procedures are adhered to on a daily basis, guaranteeing the preparation of all designated items for the hotel’s dining outlets.

Key Responsibilities:

  • Supervision and Training: Lead and mentor pastry cooks and bakers to enhance their skills and performance.
  • Quality Control: Ensure the quality and freshness of all pastry products.
  • Production Management: Prepare a variety of pastries and breads based on anticipated business needs.
  • Inventory Management: Conduct daily inventory checks and manage ordering processes for the pastry shop.
  • Team Collaboration: Foster strong relationships with colleagues, promoting a respectful and dignified work environment.
  • Operational Flexibility: Be prepared to assist in other areas of the hotel as needed, contributing to overall operational efficiency.

Guest Engagement: Deliver exceptional and engaging service to guests, recognizing their individual needs and striving to exceed their expectations.

Service Excellence: Adhere to the GUEST model, which includes:

  • Warmly greeting every guest with a smile.
  • Utilizing eye contact and addressing guests by name.
  • Anticipating and establishing guests' needs.
  • Resolving and taking ownership of all requests and complaints.
  • Expressing gratitude to every guest.

Qualifications:

  • Minimum of two years of experience as a pastry cook.
  • A Culinary Pastry degree or relevant hotel experience is preferred.
  • Proficiency in basic and intermediate pastry cooking techniques.
  • Demonstrated history of providing outstanding guest experiences.
  • Strong communication skills essential for training and guest interaction.
  • Professional appearance and demeanor.
  • Valid ServSafe Food Handler Certificate is required.

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