Pastry Operations Lead
2 weeks ago
Position Overview:
The Pastry Operations Lead is tasked with overseeing the pastry department in the absence of the head pastry chef. This role is crucial in ensuring that standard operating procedures are adhered to daily for the preparation of various items intended for the hotel’s dining venues. Maintaining cleanliness in work areas to comply with health and safety regulations is essential.
Key Responsibilities:
- Supervise and mentor pastry chefs and bakers.
- Ensure the quality and freshness of all pastry products.
- Prepare a variety of pastries and breads based on anticipated business needs.
- Conduct daily inventory checks and manage ordering for the pastry department.
- Foster strong relationships with team members.
- Uphold a respectful and dignified work environment.
- Additional tasks may be assigned as necessary.
Guest Engagement:
Delivering exceptional service to guests is a priority. The ideal candidate will be genuinely enthusiastic about catering to guests' needs, recognizing individual preferences, and striving to surpass their expectations.
Service Excellence Model:
Consistently embody our service excellence model by:
- Warmly greeting every guest with a smile.
- Utilizing eye contact and addressing guests by name.
- Anticipating and addressing needs proactively.
- Resolving and taking ownership of all requests and concerns.
- Expressing gratitude to every guest.
Qualifications:
To be considered for this role, candidates should possess the following qualifications:
- A minimum of two years of experience in a pastry cook role.
- A Culinary Pastry degree or relevant experience in the hospitality industry is preferred.
- Ability to demonstrate proficiency in basic and intermediate pastry techniques.
- A proven history of providing outstanding guest experiences.
- Strong communication skills, essential for training and safety, as well as for guest interactions.
- Professional appearance and demeanor.
- A valid ServSafe Food Handler Certificate is required.
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