Technical Assistance Expert

7 days ago


Lincoln, Nebraska, United States Hyland Full time
Job Summary

We are seeking a skilled Cloud Support Specialist to join our team at Hyland. As a Cloud Support Specialist, you will be responsible for providing technical assistance to customers and resolving issues related to our cloud-based solutions.

Key Responsibilities
  • Troubleshoot and Resolve Issues: Utilize company systems, utilities, and support processes to troubleshoot and resolve basic technical issues with assistance from team members.
  • Communicate with Customers: Provide regular and frequent communication to customers regarding the progress or delay of issue resolution.
  • Manage Customer Requests: Maintain ownership and accountability for customer requests, ensuring consistent follow-through with resolution.
  • Monitor and Respond to Support Cases: Monitor and pick up support cases from customers requesting assistance via internal company systems.
  • Identify and Submit Defects: Identify and submit software defect cases to the internal team for review.
  • Contribute to Documentation: Contribute to internal documentation to reflect all activity related to support request resolution.
  • Adhere to Change Control Policy: Adhere to the Change Control Policy for Cloud environments.
  • Comply with Corporate Policies: Comply with all corporate and departmental privacy and data security policies and practices.
Requirements
  • Education: Associate's Degree in Business or a related field, or an equivalent combination of education and experience.
  • Experience: Experience in a customer service environment preferred.
  • Skills: Critical thinking and problem-solving skills, organizational and multi-tasking skills, collaboration skills, oral and written communication skills, customer service skills, ability to use sound judgment and escalate issues, ability to thrive in a fast-paced environment, attention to detail, and sharp learning skills.
What We Offer

As a Cloud Support Specialist at Hyland, you can expect a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package, including 401(k) retirement savings, flexible schedule, paid time off, medical, dental, and vision benefits, volunteer paid time off, wellness reimbursement, paid parental leave, and a sabbatical program.



  • Lincoln, Nebraska, United States beBright Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT professional to provide advanced technical support and expertise to our organization.The ideal candidate will have a deep understanding of IT systems and a proven track record of delivering exceptional customer service and technical solutions.This is a contract to hire position and will...

  • Technical Expert

    7 days ago


    Lincoln, Nebraska, United States Sovereign Technologies Full time

    Job Summary:Sovereign Technologies is seeking a highly skilled Software Development Professional to join our team. As a key member of our Research and Development function, you will play a critical role in designing, developing, and testing software applications and solutions for our IP Dispatch Console and RTS Intercom products.Key...


  • Lincoln, Nebraska, United States Lincoln Public Schools Full time

    Position Overview:The Technical Support Analyst is responsible for delivering both direct and remote assistance for technology-related issues within the organization. This role primarily involves providing support via telephone for workstation computers, peripherals, network devices, and various software applications.Key Responsibilities:1. Offer expert...


  • Lincoln, Nebraska, United States Olsson Full time

    Job OverviewCompany Overview:We are Olsson, a collaborative and purpose-driven engineering and design firm dedicated to enhancing communities through innovative solutions. Our team is our greatest asset, and we strive to create an environment that fosters continuous learning, growth, and success.Position Summary:As a Civil 3D Coordinator within our Applied...

  • Tax Consultant

    4 days ago


    Lincoln, Nebraska, United States NebulaWorks Full time

    About NebulaWorksNebulaWorks is a digital financial services firm that provides expert tax consulting and financial advisory services to individuals and businesses.Our TeamWe are a team of experienced financial professionals who are passionate about helping our clients achieve their financial goals. Our team is dedicated to providing personalized service and...


  • Lincoln, Nebraska, United States Jobot Full time

    Position Overview:We are currently seeking a dedicated and skilled Technical Support Specialist to provide essential IT assistance within our organization. This role is critical in supporting various departments by managing and resolving technical issues related to computer systems and networks.About Us:Our company has experienced significant growth,...


  • Lincoln, Nebraska, United States Sandhills Global, Inc. Full time

    Job OverviewWe are seeking a dynamic and innovative Multimedia Production Expert with extensive experience in video creation, encompassing set coordination, audiovisual equipment handling, and post-production refinement.The successful candidate will oversee the complete multimedia production cycle, from initial concept development to final delivery, ensuring...


  • Lincoln, Nebraska, United States Jobot Full time

    Job OverviewTemporary to Permanent Technical Support SpecialistThis position is hosted by Jobot Consulting. We are seeking a dedicated individual to assist our IT department in addressing and resolving technical issues across various teams within the organization.About Us:Our client has experienced significant growth, expanding from a small team to a larger...


  • Lincoln, Nebraska, United States ASM Global Full time

    Job SummaryASM Global, a leading provider of venue management and event services, is seeking a skilled Audiovisual Technician to join our team at Pinnacle Bank Arena in Lincoln, NE.Key ResponsibilitiesSet up and operate audiovisual equipment, including sound consoles, lighting boards, and video switchers, for various events and productions.Assist with...


  • Lincoln, Nebraska, United States Jobot Full time

    Temporary to Permanent Technical Support Specialist This opportunity with Jobot Consulting is hosted by: Shane Bennett Are you a match? Apply now by clicking the "Apply" buttonand submitting your resume. Salary: $18 - $22 per hour About Us: This is a fantastic opportunity to step into a growing organization. Our client has expanded from approximately...


  • Lincoln, Nebraska, United States Vertiv Full time

    Job DescriptionPOSITION SUMMARYProvide technical pre-sales support to targeted partners & national resellers. This position provides configuration assistance or actual product configuration development, interaction with national resellers technical teams on their customer application requirements, bid spec reviews and compliance documentation, and...


  • Lincoln, Nebraska, United States University of Nebraska Full time

    Job SummaryThe University of Nebraska is seeking a highly skilled Client Services Support Specialist to join our team. As a key member of our IT department, you will provide technical support and user assistance in a help desk setting for a moderately complex computing environment.Key ResponsibilitiesProvide technical support and troubleshooting for PC,...


  • Lincoln, Nebraska, United States University of Nebraska Full time

    Position OverviewAs a Multimedia Technical Support Specialist, you will play a crucial role in providing advanced technical assistance for audio/visual systems across various learning environments. This position involves working with a range of equipment, including control systems, computer setups, audio/video switchers, amplifiers, mixers, projectors, and...


  • Lincoln, Nebraska, United States Union Bank & Trust Company Full time

    Job Description**Job Summary:**We are seeking an experienced Application Support Specialist 2 to join our team at Union Bank & Trust Company. As a key member of our banking software support team, you will be responsible for providing top-notch support to our end-users, analyzing complex issues, and implementing process improvements.Key...


  • Lincoln, Nebraska, United States State of Nebraska Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Broadcast Systems Engineer to join our dynamic engineering team at the State of Nebraska. As a key member of our technical operations team, you will be responsible for providing technical assistance, conducting research, and implementing large projects related to digital broadcast systems.Key...


  • Lincoln, Nebraska, United States BinMaster Level Controls Full time

    BinMaster Level ControlsPosition: Technical Service RepresentativeAre you passionate about assisting customers in a dynamic setting? Do you have a knack for technology and enjoy working with software? If you thrive in customer interactions via phone and chat, this role may be ideal for you.Ideal Candidates May Have Experience In:HVAC installation and...


  • Lincoln, Nebraska, United States University of Nebraska Full time

    Position OverviewJob Title Technical Support Services SpecialistDepartment Information Technology ServicesJob SummaryThe University of Nebraska is recognized as one of the premier employers in Nebraska, dedicated to fostering a workplace culture that promotes both personal and professional growth.Joining our team means engaging in meaningful work that...


  • Lincoln, Nebraska, United States Oracle Full time

    About the RoleWe are seeking a highly skilled Senior Consultant to join our team at Oracle. As a Senior Consultant, you will play a key role in driving innovation and delivering exceptional results to our clients.Key ResponsibilitiesCollaborate with clients to understand their business needs and develop strategic solutions to meet their goals.Provide expert...


  • Lincoln, Nebraska, United States University of Nebraska Full time

    Position OverviewThe University of Nebraska is recognized as one of the premier employers in Nebraska, dedicated to cultivating a work environment that promotes both personal and professional growth. By becoming a part of our team, you will have the opportunity to enhance your skills and contribute significantly to the University community and the state's...


  • Lincoln, Nebraska, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full time

    Position Overview:Oneida Total Integrated Enterprises is seeking a dedicated and enthusiastic Junior Field Engineer to join our team.Key Responsibilities:Provide technical support by diagnosing and resolving issues reported through the ServiceNow ticketing system.Collaborate with network services and software engineering teams to restore functionality and...