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Technical Support Specialist

2 months ago

Lincoln, Nebraska, United States University of Nebraska Full time

Position Overview

The University of Nebraska is recognized as one of the premier employers in Nebraska, dedicated to cultivating a work environment that promotes both personal and professional growth. By becoming a part of our team, you will have the opportunity to enhance your skills and contribute significantly to the University community and the state's economy.

Employee Benefits
We prioritize our employees' well-being and offer a comprehensive benefits package, including:

  • Paid vacation and sick leave
  • Medical, dental, and vision insurance
  • No-cost life insurance
  • Employee Assistance Program
  • Exclusive discounts for staff
  • Opportunities for continuous improvement and innovation
  • Professional development through training and education
  • A commitment to a diverse and inclusive workplace

Role Responsibilities
The Client Services Support Specialist is responsible for delivering technical and user assistance in a help desk environment for a moderately complex computing landscape. Under the guidance of senior technical personnel, this role encompasses a wide array of user support services, including:
  • PC support
  • Training and troubleshooting
  • Network support

This position will provide exemplary support to the University community and the Student Affairs department by utilizing and promoting industry-standard tools. Responsibilities include:
  • Organizing, researching, and testing innovative technologies and solutions
  • Documenting processes and tracking inventory
  • Writing reports
  • Collaborating with stakeholders to deliver hardware and software support
  • Providing training for various devices including desktops, laptops, mobile devices, printers, AV equipment, IoT devices, and more

Collaboration with other IT professionals in networking, security, and endpoint management is essential to offer consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Affairs. This role may require on-call and after-hours work.

Diversity and Inclusion
The University of Nebraska-Lincoln is committed to attracting and retaining a high-performing and diverse workforce. We value and respect the differences among our employees to better serve the diverse populations within our community. Our inclusive work environment fosters collaboration, enabling all individuals to contribute to their fullest potential.

Qualifications
Minimum Required Qualifications:
Relevant coursework or specialized training beyond high school; equivalent experience will be considered. A minimum of two years of experience in desktop and/or helpdesk support is required. Candidates should possess:
  • Thorough knowledge of Microsoft Windows and/or Apple macOS operating systems
  • Experience with software application administration and hardware
  • Strong communication skills, both written and verbal
  • Ability to work collaboratively and independently on tasks and projects
  • Strong organizational skills and the ability to manage multiple priorities

Preferred Qualifications:
Experience in technology research and development, vendor management, and possession of nationally recognized IT certifications are preferred.

Additional Information
Criminal history background check is required. Salary is competitive and commensurate with experience. For application details, please follow the standard application procedures outlined by the University.