Customer Technical Support Specialist

1 week ago


Lincoln, Nebraska, United States BinMaster Level Controls Full time

BinMaster Level Controls

Position: Technical Service Representative

Are you passionate about assisting customers in a dynamic setting? Do you have a knack for technology and enjoy working with software? If you thrive in customer interactions via phone and chat, this role may be ideal for you.

Ideal Candidates May Have Experience In:

  • HVAC installation and service
  • Cable and satellite installation
  • PLC programming or commissioning
  • Instrumentation in sales, service, or manufacturing
  • Customer support roles

ABOUT OUR COMPANY:

  • We embrace challenges and strive to meet the diverse needs of our clientele with a dedication to producing high-quality, domestically manufactured components.
  • Safety is paramount; we are a recognized SHARP participant and have received accolades for our commitment to workplace safety.
  • We have been honored as a leading mid-sized manufacturer and recognized for our excellence in wellness initiatives.
  • Community engagement is a core value; we actively support local charities and initiatives.

YOUR RESPONSIBILITIES WILL INCLUDE:

  • Addressing customer inquiries, concerns, and complaints across various support channels (telephone, chat, email, video calls).
  • Providing technical assistance regarding product applications, installations, and usage, including software setup.
  • Configuring and troubleshooting accounts on our proprietary software.
  • Managing the return and repair processes for electronic and electromechanical devices, collaborating with sales and customer service teams to resolve technical issues.
  • Proposing and implementing enhancements to improve operational efficiency.

QUALIFICATIONS:

  • Associate's degree or equivalent experience in a technical field preferred, with at least 5 years of relevant experience.
  • Exceptional communication skills.
  • Strong relationship-building abilities with a customer-centric focus.
  • Proficient in computer systems, software applications, and network configurations.
  • Bilingual in English and Spanish is a plus.
  • Experience with general testing equipment is beneficial.

POSITION REQUIREMENTS:

  • Ability to lift and carry up to 50 lbs., including climbing ladders.
  • Comfortable working in industrial environments, including heights.
  • Willingness to travel as needed, with an estimated travel requirement of 5%.
  • Possession of a valid driver's license and a safe driving record.

WHAT WE OFFER:

  • Competitive salary based on qualifications and experience.
  • A strong emphasis on safety in the workplace.
  • A culture that celebrates achievements.
  • A supportive environment focused on employee well-being.
  • Comprehensive health benefits, including dental and vision coverage.
  • 401k plan with company profit-sharing.

BinMaster Level Controls is committed to providing equal employment opportunities and prohibits discrimination of any kind.



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