Technical Support Services Specialist

2 weeks ago

Lincoln, Nebraska, United States University of Nebraska Full time

Position Overview

Job Title
Technical Support Services Specialist

Department
Information Technology Services

Job Summary

The University of Nebraska is recognized as one of
the premier employers in Nebraska, dedicated to fostering a workplace culture that promotes both personal and professional growth.

Joining our team means engaging in meaningful work that positively impacts the University community and contributes to the state’s economy.


Employee Benefits:

  • Paid vacation and sick leave
  • Comprehensive medical, dental, and vision coverage
  • Complimentary life insurance
  • Employee Assistance Program
  • Exclusive discounts for staff
  • Commitment to continuous improvement and innovation
  • Opportunities for professional development through training
  • A commitment to diversity and inclusion in the workplace
  • And much more


The Technical Support Services Specialist plays a crucial role in delivering technical assistance and user support within a help desk environment for a moderately complex computing landscape.

Under the guidance of senior technical personnel, this role encompasses a wide array of user support services, including PC assistance, training, troubleshooting, and network support.

This position is essential in providing outstanding support to the University community and the Information Technology Services department by utilizing and advocating for industry-standard tools.

Responsibilities include organizing, researching, and evaluating innovative technologies and solutions. Duties involve documenting processes, managing inventory, preparing reports, and collaborating with stakeholders to deliver hardware and software support, as well as training for desktops, laptops, mobile devices, printers, AV equipment, IoT devices, and various other endpoints.

Collaboration with other IT professionals, including networking, security, and endpoint management, is vital to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services.

This role may require on-call availability and after-hours work.


The University of Nebraska-Lincoln is committed to attracting and retaining a high-performing and diverse workforce, where the unique differences of employees are respected and valued to better serve the diverse populations we support.

The university promotes a collaborative and inclusive work environment that allows all individuals to participate and contribute to their fullest potential.

As an equal opportunity/affirmative action employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation.


Minimum Required Qualifications:

Relevant coursework or specialized training beyond high school; equivalent experience will be considered. A minimum of two years of experience in desktop and/or helpdesk support. Comprehensive knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application management, and hardware. Proven experience in direct customer support, either face-to-face or remotely. Excellent communication skills, both written and verbal. Ability to work collaboratively and independently on tasks and projects. Strong organizational skills and the ability to manage multiple priorities effectively.


Preferred Qualifications:

Experience in technology research, development, and procurement. Experience managing vendor relationships. Nationally recognized IT certifications are advantageous.


Criminal History Background Check Required:
Yes

Salary Information:
$45,000/yr. minimum

Application Process:
Interested candidates should click on "Apply for this Job" to create or edit their application. Applicants will need to attach their resume, cover letter, and a list of references as three separate documents in MS Word or PDF format.

Contact for Questions or Accommodations:
Benjamin Keown, Assistant Director

Job Category:
Managerial/Professional

Job Type:
Full-Time

Work Location:
Lincoln, NE

Position Funded by Grant or Temporary Funding:
No

Appointment End Date:

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