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Technical Support Specialist
2 months ago
We are currently seeking a dedicated and skilled Technical Support Specialist to provide essential IT assistance within our organization. This role is critical in supporting various departments by managing and resolving technical issues related to computer systems and networks.
About Us:
Our company has experienced significant growth, expanding from a small team to a larger workforce. This position offers an excellent opportunity to contribute to our IT operations and potentially transition into a permanent role based on performance.
Key Responsibilities:
1. Deliver first-level IT support to staff, addressing concerns related to software, hardware, and systems.
2. Install, configure, and maintain computer equipment and software applications.
3. Diagnose and resolve network, system, and application issues, collaborating with the IT department as needed.
4. Keep IT inventory updated and ensure optimal functionality of all systems.
5. Develop and refine IT procedures to enhance operational efficiency.
6. Provide training to employees on new technologies as required.
7. Assist in safeguarding system security and ensuring data privacy.
8. Monitor and respond to IT requests through the helpdesk platform.
9. Conduct regular backups and system recovery processes.
10. Work alongside the IT team to strategize future upgrades and technology requirements.
Qualifications:
- Associate's degree in Technology, Computer Science, Information Systems, or a related discipline.
- A minimum of 2 years of experience in an IT support capacity, ideally within the finance sector.
- Comprehensive understanding of computer systems, networks, and technology applications.
- Strong analytical skills with the ability to troubleshoot technical challenges.
- Familiarity with IT protocols, security measures, and data privacy regulations.
- Excellent communication skills, capable of conveying technical information to non-technical personnel.
- Ability to manage multiple priorities effectively and maintain strong organizational skills.
- Experience with help desk software and remote support tools.
- A proactive approach to staying informed about the latest technology trends relevant to our field.