Hospitality Supervisor
2 weeks ago
Job Overview
Position: Supervisor I - Rotating Through Outlets
Department: Food and Beverage
Key Responsibilities:
- Assist the manager in overseeing daily operations of the dining establishment by fostering a dynamic, guest-centric team through effective leadership and resource management.
- Evaluate guest service and dining experiences, taking proactive measures to meet service objectives and enhance satisfaction.
- Uphold and exemplify dining room standards, ensuring that guest service remains the priority and implementing strategies to elevate service quality with clear metrics and targets.
- Work collaboratively with the culinary team to streamline food expediting processes for all meal services.
- Maintain a visible presence by engaging with guests at their tables throughout their dining experience.
- Oversee and ensure the completion of opening and closing tasks.
Leadership Duties:
- Convey essential information to team members, peers, and supervisors with enthusiasm, including conducting engaging and informative daily briefings.
- Foster a positive work environment and team spirit.
- Encourage collaboration and teamwork.
- Train and mentor new staff members.
- Guide and support employees in their job performance.
- Ensure adherence to safety standards and objectives.
- Enforce company policies and operational guidelines.
Additional Responsibilities:
- Maintain exceptional facility standards.
Working Hours:
- Hours are flexible based on operational needs, averaging 8-12 hours per day.
- Availability for weekends, holidays, overtime, and split shifts is required.
Candidate Profile:
The ideal candidate should embody the values of The Greenbrier, demonstrating commitment to Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility, and Fairness.
Experience Requirements:
- Preferred experience in food service or as a lead host.
- Supervisory experience within the hospitality sector is advantageous.
Educational Background:
- A High School Diploma or G.E.D. is required.
- A college degree or related qualification is preferred.
Communication Skills:
- Strong verbal and written communication skills.
- Excellent listening and comprehension abilities.
- Ability to understand group dynamics and communicate effectively.
- Proactive in anticipating and addressing guest needs.
Technical Skills:
- Proficient in using point of sale, payroll, and reservation systems.
- Familiarity with Forbes 5-star and 5-diamond rating criteria.
- Knowledge of wine service and presentation.
- Must obtain a Food Handler's Card.
- Computer skills including Microsoft Word, Excel, and Outlook.
Supervision:
- Reports to the Restaurant Manager.
- Oversees a team of 50+ staff members.
Additional Attributes:
- Consistent demonstration of core attributes.
- Ability to remain composed under pressure.
- Strong follow-up skills.
- Capability to manage multiple tasks effectively.
- Detail-oriented with strong organizational skills.
- Understanding of diversity and industry trends.
- Knowledge of collective bargaining agreements and collaboration with unions.
*Requirements are subject to change
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